Stephanie Lynn Cappiello
Andover,NH
Summary
Dedicated and compassionate healthcare professional with over a decade of experience in administrative and patient care roles across hospital and outpatient settings. Proven track record in clinical coordination, scheduling, and patient support with expertise in Epic, Meditech, and healthcare communications. Seeking a position where I can contribute to patient care efficiency and team success.
Overview
21
21
years of professional experience
Work History
Program Coordinator
Dartmouth Hitchcock Medical Center
01.2025 - Current
- Coordinate and build interview itineraries; escort candidates and facilitate communication throughout the hiring process
- Develop new hire onboarding schedules, including technology setup and training coordination
- Serve as CME Coordinator for Cardiovascular Medicine (CVM) conferences using CloudCME
- Act as CVM Student Elective Coordinator, managing scheduling and documentation via OASIS
- Manage Outlook calendars for both the Director and Administrative Director of the Heart and Vascular Center and Research
- Plan and execute department events including annual holiday party, appreciation events, and HVC-sponsored functions
- Oversee office space setup including work orders and furniture procurement
- Maintain supply inventory and ordering for the department
- Process expense reimbursements through Concur
- Manage and monitor department email communications
Sr. Clinical Secretary – Procedures
Dartmouth Hitchcock Cardiology
02.2024 - 01.2025
- Provided administrative support to physicians, fellows, nurses, and clinical staff
- Coordinate provider schedules using Outlook and eDH
- Manage prior authorizations and external test scheduling
- Schedule labs, imaging, follow-ups appointments and external testing
- Prepare and organize reports, films, and patient histories for procedures
- Utilize Concur for reimbursement processing
- Format documents, organize meetings, and ensure accurate communication with patients
Clinical Secretary
Dartmouth Hitchcock Primary Care
09.2021 - 01.2023
- Scheduled and checked in/out patients using Epic
- Processed referrals, medication refills, and prior authorization
- Managed patient inquiries through MyDH
- Handled faxes, emails, and staff requests in a timely manner
- Supported clinical team with documentation and daily workflow
HUC and Heart Monitor Watcher
Lawrence Memorial Hospital
06.2019 - 01.2020
- Monitored cardiac rhythms and alerted nursing staff to changes
- Managed admissions, discharges, and direct patient transfers
- Assisted charge nurse with shift assignments and unit coordination
- Maintained accurate patient charts and communications
Patient Care Associate, Adult PACU
Yale New Haven Hospital
11.2015 - 06.2017
- Supported pre- and post- operative patients
- Monitored and recorded vitals, blood sugars, and EKGS
- Drew blood, removed IVs, and maintained patient hygiene
- Provided comfort and information to patients and families
Monitor Unit Coordinator/Patient Care Attendant
William B. Backus Hospital
11.2013 - 06.2016
- Read and interpreted cardiac rhythms (A fib, V-tach, etc.)
- Handled provider orders and records using Meditech
- Assisted patients with daily living and safety monitoring
- Provided administrative support to the charge nurse and clinical team
Secretary to Counsel
Knights of Columbus
06.2010 - 08.2013
- Scheduled meetings, managed correspondence and reviewed legal documents
- Processed subpoenas, divorce decrees, and medical records for legal review
- Typed dictations and organized case files for counsel
- Supported two of the busiest General Counsels
Customer Service Agent
FedEx Express
01.2004 - 01.2010
- Assisted customers at the counter and over the phone
- Trained new hires on customer service and package processing
- Certified in Dangerous Goods and International Shipping inspection
Education
Associates in Science - Health
NHTI Concord
Concord, NH01.2022
Three Rivers Community College
Norwich, CTHigh School Diploma - undefined
Mercy High School
Middletown, CT01.2000
Skills
- Systems & Software: Epic, Meditech, Microsoft Office Suite (Word, Excel, Outlook, OneNote), e-DH, Concur
- Healthcare Support: Scheduling, prior authorizations, patient communications, vitals, EKGs, phlebotomy
- Administrative Expertise: Calendar management, document preparation, legal correspondence, meeting coordination
- Communication: Excellent interpersonal and written skills; experienced in patient and provider liaison roles
Timeline
Program Coordinator
Dartmouth Hitchcock Medical Center
01.2025 - Current
Sr. Clinical Secretary – Procedures
Dartmouth Hitchcock Cardiology
02.2024 - 01.2025
Clinical Secretary
Dartmouth Hitchcock Primary Care
09.2021 - 01.2023
HUC and Heart Monitor Watcher
Lawrence Memorial Hospital
06.2019 - 01.2020
Patient Care Associate, Adult PACU
Yale New Haven Hospital
11.2015 - 06.2017
Monitor Unit Coordinator/Patient Care Attendant
William B. Backus Hospital
11.2013 - 06.2016
Secretary to Counsel
Knights of Columbus
06.2010 - 08.2013
Customer Service Agent
FedEx Express
01.2004 - 01.2010
High School Diploma - undefined
Mercy High School
Associates in Science - Health
NHTI Concord
Three Rivers Community College
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