Stephanie Madrid
Goodyear,AZ
Summary
Strategic Onboarding Specialist with well-established background in HR and recruitment processes. Adept in coordinating onboarding activities with excellent communication skills to interact with new hires and managers. Reliable and dedicated to utilizing industry's best practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Merchant Onboarding Partner
Aston Carter/ Doordash
06.2022 - Current
- Worked closely with new merchants, answering questions and addressing various concerns during onboarding process.
- Created smooth onboarding processes to help new merchants adjust to company policies, procedures and processes.
- Helped new Merchants complete and submit required paperwork to set up the acct.
- Assist merchant with activating the acct.
Customer Service Representative
Home Depot/ Arise Virtual Solutions
04.2018 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Delivery Courier
Selrico Services
09.2017 - 04.2018
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Drove safely at all times to avoid accidents and harm.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
Daycare Owner/Operator
Children Of Our Future
08.2008 - 05.2013
- Maintained accurate accounting of tuition and operating reports.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Stayed current on guidelines to maintain compliant program operations.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Modernized instructional plans and educational approaches to enhance student learning.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Bank Teller
AM Bank
07.2002 - 09.2004
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Counted and packaged currency and coins.
Education
Early Childhood Education
Western New Mexico University
Silver City, NMNo Degree - Cosemtology
Avolon School of Cosmetology
Phoenix, AZ02.2022
High School Diploma -
Silver High School
Silver City, NM05.2002
Skills
- In-Person and Telephone Interviewing
- Best Practices and Standards
- Coordinate Recruitment Strategies
- Customer Retention
- Sales Strategies
- Analytical and Critical Thinking
- Delivery Schedules
- Transfer Coordination
- Legal Requirements
Timeline
Merchant Onboarding Partner
Aston Carter/ Doordash
06.2022 - Current
Customer Service Representative
Home Depot/ Arise Virtual Solutions
04.2018 - 01.2023
Delivery Courier
Selrico Services
09.2017 - 04.2018
Daycare Owner/Operator
Children Of Our Future
08.2008 - 05.2013
Bank Teller
AM Bank
07.2002 - 09.2004
Early Childhood Education
Western New Mexico University
No Degree - Cosemtology
Avolon School of Cosmetology
High School Diploma -
Silver High School
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