Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

STEPHANIE MALDONADO

San Antonio,TX
STEPHANIE MALDONADO

Summary

Dynamic and results orientated professional with extensive experience as a customer representative at cash America and other notable companies. Excelled in complaint resolution a report generation, enhancing customer satisfaction and operational efficiency. Skilled in both paperwork processing and building strong customer relationships, proving a blend of technical ability and expectational interpersonal abilities.

Knowledgeable Desired Position with solid background in customer service and problem resolution. Proven ability to handle high call volumes efficiently while maintaining friendly demeanor. Demonstrated expertise in effective communication and conflict resolution.

Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.

Overview

10
years of professional experience

Work History

Etech

Call Center Representative
05.2024 - 01.2025

Job overview

  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Cricket Wireless

Sales Associate
11.2023 - 09.2024

Job overview

  • Promoted specific merchandise through strategic shelf organization.
  • Ensured seamless cash transactions by strictly following established procedures for financial accountability.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Cash America

Customer Service Representative
01.2023 - 04.2024

Job overview

  • Performed administrative tasks such as filing paperwork, updating databases, and generating reports
  • Developed strong relationships with customers by providing personalized aid and support
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Answered incoming calls and emails, providing frontline customer support or help with product and service transactions

Action Pawn

Customer Service Representative
02.2020 - 11.2022

Job overview

  • Answered customer inquiries and provided exact information about products and services
  • Provided excellent customer service to resolve customer complaints in a prompt matter
  • Gathered customer feedback through surveys and used the data to improve customer service

H-E-B

Cashier
05.2018 - 12.2019

Job overview

  • Counted money and cash drawer at the beginning of shift to ensure that amounts were correct and had sufficient change
  • Answered customer inquiries about store policies and procedures
  • Processed returns and exchanges of merchandise following store policies
  • Conducted price checks for special orders or discounts as requested by customers

KFC

Cashier
03.2015 - 12.2017

Job overview

  • Greeted customers and answered any questions they had about the store's products and services
  • Operated cash register effectively and accurately, processed payments by cash, check, credit card, gift card or automatic debit
  • Stocked shelves with merchandise when needed

Education

John Jay High School
San Antonio, TX

High School Diploma
06.2016

University Overview

Skills

  • Paperwork processing
  • Complaint resolution
  • Call Management
  • Customer service
  • Relationship building
  • Retail store support
  • Customer support
  • Call center operations
  • Call control
  • Answering questions
  • Calm disposition
  • Inbound phone call management

Languages

Spanish
Limited Working

Timeline

Call Center Representative
Etech
05.2024 - 01.2025
Sales Associate
Cricket Wireless
11.2023 - 09.2024
Customer Service Representative
Cash America
01.2023 - 04.2024
Customer Service Representative
Action Pawn
02.2020 - 11.2022
Cashier
H-E-B
05.2018 - 12.2019
Cashier
KFC
03.2015 - 12.2017
John Jay High School
High School Diploma
STEPHANIE MALDONADO