Emily Rodriguez
Miami,FL
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Flexible Customer Service Representative offering 3 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
2
2
years of professional experience
Work History
Call Center Representative
Miami Life Plastic Surgery
Miami, FL
04.2022 - 01.2023
- Responded to patient inquiries and scheduled consultations for plastic surgery procedures.
- Provided detailed information about available surgical procedures, risks and benefits of each procedure, and expected outcomes.
- Assessed patient medical histories to determine eligibility for plastic surgery procedures.
- Maintained accurate records of all treatments performed following hospital policies and regulations.
- Reviewed laboratory tests such as X-rays before performing any cosmetic procedure.
- Adhered strictly to all applicable laws and regulations about customer privacy rights.
- Resolved customer complaints promptly to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Developed effective working relationships with team members across multiple departments.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Front Desk Receptionist
Urban Air Trampoline and Adventure Park
Miami, FL
08.2020 - 03.2022
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took necessary messages.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed cash, check, credit card, gift card or automatic debit payments.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Monitored visitor access control systems including issuing identification badges when necessary.
Education
Some College (No Degree) - Nursing
Miami Dade College
Miami, FLSkills
- CRM Navigation
- Quality Assurance
- Payment Processing
- Customer Service
- Customer Relationship Management
- Complaint resolution
- Report Preparation
- Call Control
- Technical Support
- Data Entry
- Providing customer support
- Communicating with clients
- Customer communications
- Verbal and written communication
- Call handling
- Customer satisfaction measurement
- Paperwork Processing
- Active Listening
- Team Management
- Organizational Skills
- Training & Development
- Attention to Detail
- Critical Thinking
- Problem Resolution
- Customer Relations
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
Volunteer Experience:
Volunteer Assistant, [the royal palm project ] Volunteer | [September-2023] – [October-2023]
- Assisted teachers with classroom management and student supervision.
- Supported students with their learning activities and homework.
- Organized and participated in educational and recreational activities.
Kitten Foster Volunteer, [Miami-Dade Animal Services Pet Adoption & Protection Center] Volunteer | [May-2022] – [June-2024]
- Fostered and cared for kittens, ensuring their health and well-being.
- Coordinated with animal shelters and rescue organizations for adoption processes.
- Educated potential adopters about kitten care and responsible pet ownership.
Clubs and Organizations:
Member, Nursing Club, [Miami-Dade college] Member | [August-2023] – [May-2024]
- Participated in club meetings and events focused on nursing and healthcare topics.
- Engaged in community service projects and health awareness campaigns.
- Collaborated with peers on group projects and presentations related to nursing.
References
References available upon request.
Timeline
Call Center Representative
Miami Life Plastic Surgery
04.2022 - 01.2023
Front Desk Receptionist
Urban Air Trampoline and Adventure Park
08.2020 - 03.2022
Some College (No Degree) - Nursing
Miami Dade College
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