Stephanie Maldonado
Walnut Creek
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, Proven ability to enhance guest engagement and optimize service efficiency. Experienced in cash handling and training teams to achieve sales targets, driving growth and improving customer retention.
Overview
7
7
years of professional experience
Work History
Server
Massimos
02.2024 - Current
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently in fast-paced restaurant environment.
- Assisted with menu knowledge, offering personalized recommendations to guests.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
Lead Server
Bjs Restaurants Inc
03.2021 - 10.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Trained and mentored new servers on menu offerings and service standards.
- Coordinated with kitchen staff to ensure timely and accurate food delivery.
- Managed table assignments to optimize service efficiency during peak hours.
Sales Leader
Coach
04.2018 - 01.2022
- Led sales team in achieving quarterly targets through effective strategy implementation.
- Developed training programs to enhance team performance and product knowledge.
- Analyzed market trends to identify new business opportunities and drive revenue growth.
- Established strong relationships with key clients, improving customer retention rates.
- Enhanced product knowledge within the sales team through continuous training and workshops.
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Servsafe
Timeline
Server
Massimos
02.2024 - Current
Lead Server
Bjs Restaurants Inc
03.2021 - 10.2023
Sales Leader
Coach
04.2018 - 01.2022
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