Stephanie Mallin
Longwood,FL
Summary
Dynamic Assistant Manager at Panera Bread with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in team leadership and money handling, I successfully reduced discrepancies in cash reporting while fostering a positive work environment. Committed to staff development and exceptional customer relations, driving overall store performance.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Panera Bread
Sanford, FL
02.2012 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Staff training and development
- Staff supervision
- Team building
- Employee scheduling
- Recruiting and interviewing
- Customer relationship management (CRM)
Timeline
Assistant Manager
Panera Bread
02.2012 - Current