Stephanie Mallin
Longwood,FL
Summary
Dynamic Assistant Manager at Panera Bread with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in team leadership and money handling, I successfully reduced discrepancies in cash reporting while fostering a positive work environment. Committed to staff development and exceptional customer relations, driving overall store performance.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Panera Bread
02.2012 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Staff training and development
- Staff supervision
- Team building
- Employee scheduling
- Recruiting and interviewing
- Customer relationship management (CRM)
Timeline
Assistant Manager
Panera Bread
02.2012 - Current
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