Stephanie Mann
Catlettsburg
Summary
Adept at enhancing patient care and streamlining pharmacy operations, I leveraged my problem-solving skills and meticulous attention to detail at Kings Daughters Medical Center. Specializing in insurance verification and medication dispensing, I boosted customer satisfaction and ensured compliance with pharmacy law, mentoring peers to achieve similar excellence.
Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Kings Daughters Medical Center
10.2016 - 10.2024
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Senior Certified Pharmacy Technician
CVS
07.2008 - 10.2016
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
- Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medications.
Certified Pharmacy Technician
Omnicare
08.2006 - 07.2008
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
Education
Associate of Applied Science - Pharmacy
Ashland Community Technical College
Ashland, KY05-2008
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Pharmacy law compliance
- Pharmacy and customer records management
- Patient confidentiality
- Insurance verification
- Pharmaceutical calculations
- Manual and automated medication dispensing
- Workflow optimization
- Prescription interpretation
- Advanced math skills
- Compounding techniques
- Prescription verification
Certification
- HIPAA Compliance Certification – Various Accredited Providers.
- OSHA Bloodborne Pathogens Standard Training – Occupational Safety and Health Administration Authorized Provider.
- Registered Pharmacy Technician - State Boards of Pharmacy.
- Billing and Reimbursement Certificate for Pharmacy Technicians – American Pharmacists Association (APhA).
- Tobacco Cessation Counseling Certificate for Healthcare Professionals – Rx for Change, Clinician-Assisted Tobacco Cessation.
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- Hazardous Drug Management Certificate - Various Accredited Providers.
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- CPR/AED Certification
- Kentucky Driver's License
Timeline
Certified Pharmacy Technician
Kings Daughters Medical Center
10.2016 - 10.2024
Senior Certified Pharmacy Technician
CVS
07.2008 - 10.2016
Certified Pharmacy Technician
Omnicare
08.2006 - 07.2008
Associate of Applied Science - Pharmacy
Ashland Community Technical College
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