STEPHANIE MARQUEZ
Wilson,NC
Overview
16
16
years of professional experience
Work History
Case Manager
Workplace Options
Raleigh, NC
03.2024 - 11.2025
- Worked alongside healthcare professionals to ensure comprehensive care delivery.
- Tracked client services to ensure timely crisis interventions.
- Created and executed detailed case management strategies to meet client objectives.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Collaborated with community members to develop and implement service initiatives.
- Provided leadership, guidance and support to staff members.
- Analyzed trends and data to inform decision-making and program development.
Call Center/Remote
Medical Edge Call Center
Texas
01.2022 - 02.2024
- Provided efficient and courteous service to customers at all times.
- Participated in ongoing training to enhance own job skills and knowledge.
- Performed routine and scheduled maintenance services.
- Responded quickly to meet customer needs and resolve problems.
- Met deadlines while maintaining high-quality deliverables.
- Identified ways to improve efficiency in operations and implemented process changes.
- Worked with coworkers to complete tasks.
- Focused on learning new skills and staying updated with industry changes.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
- Made appointments and searched for resources upon clients needs.
Receptionist/Office Assistant
Hatch Rockers law firm
Durham, NC
01.2021 - 12.2021
- Provided assistance to clients and visitors.
- Managed and directed incoming calls using a multi-line phone system.
- Ensured all appointments were confirmed through calls.
- Executed document scanning, photocopying, and faxing tasks efficiently.
- Managed effective mail processing operations.
- Performed filing, data entry, and word processing tasks.
Patient Service Representative
Harvest Family Health Center
Elm City, NC
09.2014 - 12.2020
- I maintain an environment of safety for patients, self and others.
- Medical office knowledge and the ability to input data accurately into computer system in detail oriented with good interpersonal and customer service skills.
- Assist patients with questions and inquiries.
- I work under the daily supervision of the office manager.
Office Assistant/Receptionist
JB Rose and Sons
Nashville, NC
09.2009 - 08.2014
- Worked alongside healthcare professionals to ensure comprehensive care delivery.
- Tracked client services to ensure timely crisis interventions.
- Created and executed detailed case management strategies to meet client objectives.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Collaborated with community members to develop and implement service initiatives.
- Provided leadership, guidance and support to staff members.
- Analyzed trends and data to inform decision-making and program development.
Education
High School Diploma -
Southern Nash High School
Bailey, NCSkills
- Email and telephone etiquette
- Utilization management
- Stress management
- Conflict resolution
- Resource identification
- Problem-solving
- Health history documentation
- Time management
- Bilingual in Spanish
Timeline
Case Manager
Workplace Options
03.2024 - 11.2025
Call Center/Remote
Medical Edge Call Center
01.2022 - 02.2024
Receptionist/Office Assistant
Hatch Rockers law firm
01.2021 - 12.2021
Patient Service Representative
Harvest Family Health Center
09.2014 - 12.2020
Office Assistant/Receptionist
JB Rose and Sons
09.2009 - 08.2014
High School Diploma -
Southern Nash High School