Stephanie Marshall
Riverview,FL
Summary
Personable and knowledgeable Certified Medical Assistant bringing 15 years of experience in direct patient care and clinical duties to achieve customer satisfaction. Committed to obtaining highest level of customer satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with customers and maintain strong relationships. Excellent communication and interpersonal skills with customers and other professionals. Multitasks and prioritizes workloads with little or no supervision. Detailed oriented professional looking to bring medical background and team-building skills to deadline driven environment.
Overview
14
14
years of professional experience
Work History
Certified Medical Assistant
Florida Medical Clinic
06.2009 - 06.2023
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Conducted face to face and telephone interviews to obtain and provide information to resolve any problems.
- Maintained and updated patient records for accurate, current medical histories.
- Researching and analyzing rules, policies to respond inquires.
- Organized paperwork such as charts and reports for office and patient needs.
- Program eligibility and patient assistant programs for all socioeconomic backgrounds.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Conducted patient intake interviews, recording and documenting relevant information.
- Received and routed laboratory results to correct clinical staff members.
Education
Certified Medical Assistance - Medical Assisting
Erwin Technical College
Tampa, FL05.2009
Skills
- Patient Assessments
- Completing Insurance Forms
- Updating Medical Records
- Pharmacy Relations
- Clinical and Operational Judgement
- Patient Scheduling
- Complex Problem-Solving
- Electronic Health Records
- Reading Comprehension
- Patient Data Management Systems
- Patient Documentation
- Transportation Assistance
- Patient Engagement
- Supporting Daily Living Needs
- Healthcare Procedures
- Medical Terminology
- HIPAA Compliance
- EMR
- Patient Health Information Access
- Logging Messages
Timeline
Certified Medical Assistant
Florida Medical Clinic
06.2009 - 06.2023
Certified Medical Assistance - Medical Assisting
Erwin Technical College
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