Stephanie Martel
Polson,MT
Summary
Results-driven Customer Service Representative with expertise in transaction processing and complaint resolution. Proven ability to enhance customer satisfaction through effective communication and product knowledge.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Cenex
Washburn, North Dakota
06.2024 - 02.2025
- Resolved customer complaints promptly, strengthening customer loyalty and trust.
- Assisted customers with product inquiries and service requests, improving overall satisfaction.
- Processed transactions accurately and efficiently at point of sale.
- Maintained clean and organized service area to improve customer experience.
Customer Service Represenitive
Family Dollar
New Town, North Dakota
04.2017 - 12.2019
- Resolved customer complaints through effective communication and problem-solving skills.
- Assisted customers with inquiries and product selections.
- Educated customers about promotions and loyalty programs to drive engagement.
- Processed inventory shipments and ensured proper stock levels on shelves.
- Maintained store cleanliness and organized merchandise displays effectively.
Customer Service Representative
Ace Hardware
Cheshire, Oregon
06.2016 - 12.2016
- Assisted customers with product inquiries and service requests.
- Processed transactions quickly and accurately at the point of sale.
- Maintained a clean and organized service area for optimal customer experience.
Education
Associate of Science - Human Services
Lane Community College
Eugene, OR06-2009
Skills
- Transaction processing
- Complaint resolution
- Customer engagement
- Product knowledge
- Inventory management
- Customer relationship management
Timeline
Customer Service Representative
Cenex
06.2024 - 02.2025
Customer Service Represenitive
Family Dollar
04.2017 - 12.2019
Customer Service Representative
Ace Hardware
06.2016 - 12.2016
Associate of Science - Human Services
Lane Community College