Danny Delgado
Eugene,OR
Summary
Results-driven manager with a strong focus on team management, customer service, and inventory control. Proven ability to enhance operational efficiency and foster positive relationships, ensuring high-quality service delivery.
Overview
7
7
years of professional experience
Work History
Manager
Sweet Tree Cafe & Espresso
Eugene, Oregon
10.2019 - 05.2025
- Assisted team in managing daily operations and workflow efficiency.
- Coordinated schedules and resources to support project completion.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
Customer Service Representative
Cedar Works Spas
Eugene, Oregon
09.2018 - 09.2019
- Processed orders and managed customer accounts efficiently.
- Assisted customers with product inquiries and service recommendations.
- Educated customers on product features and maintenance requirements.
- Developed strong customer relationships to encourage repeat business.
- Identified opportunities for upselling additional products or services based on customer needs.
- Supported sales team members to drive growth and development.
- Surpassed sales goals through implementation of successful marketing strategies.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
High School Diploma -
Churchill High School
Eugene, OR06-2010
Skills
- Team management
- Resource allocation
- Performance monitoring
- Customer service
- Inventory management
- Relationship building
- Sales strategy
- Problem solving
- Effective communication
- Marketing
- Decision-making
- Cross-functional teamwork
- Task prioritization
Languages
Spanish
Professional
Timeline
Manager
Sweet Tree Cafe & Espresso
10.2019 - 05.2025
Customer Service Representative
Cedar Works Spas
09.2018 - 09.2019
High School Diploma -
Churchill High School
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