STEPHANIE MARTINEZ
Little Elm,TX
Summary
Experienced with office administration, staff supervision, and resource management. Utilizes leadership and organizational skills to enhance office efficiency and team performance. Knowledge of implementing effective administrative systems and conflict resolution.
Overview
22
22
years of professional experience
Work History
Patient Care Coordinator
LONE STAR DENTAL CARE
Frisco, TX
02.2023 - Current
- Managed appointment scheduling, optimizing patient flow and reducing wait times.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Enhanced patient satisfaction by implementing streamlined appointment scheduling system.
- Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
- Improved patient intake process, making it more efficient and reducing wait times.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Analyzed patient feedback to identify areas for service improvement and enhance satisfaction rates.
- Trained and mentored administrative staff on best practices in patient communication.
- Managed staff scheduling, ensuring optimal coverage and support during peak hours.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated with dental practitioners to align operational goals with patient care strategies.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
Officer Manager
New York Eye & Ear Infirmary Of Mount Sinai
New York, NY
10.2017 - 03.2021
- Hire, manage and train newly hired team members on office procedures and the computer system for both Ophthalmology and ENT departments.
- Establish efficient workflow processes, monitor daily productivity and implement modifications to improve overall effectiveness of personnel and
- Collaborated with medical director and senior leadership to develop initiatives that enhanced departmental goal achievement.
- Monitored and evaluated staff performance to inform evaluation reviews and recommend advancements or address productivity issues.
- Optimize organizational systems for payment collections, and record keeping.
- Created and implemented policies and procedures that streamlined office operations and improved compliance.
- Ensured compliance with OSHA and HIPAA regulations.
- Communicate effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
Office Supervisor
Mount Sinai Ophthalmology Department
New York, NY
05.2008 - 10.2017
- Supervised daily business operations of an eighteen physician specialty practice in partnership with Administrative Manager
- Supervise patient care services relative to medical records documentation, charting, filing, appointment scheduling, refunds, patient recalls and collections ensuring HIPAA compliance
- Executed key revenue cycle functions including scheduling, verifying insurance and demographic information, collecting co-pays, capturing charges, and managing referrals.
- Direct the cross-training of personnel and ensured all employees were properly trained, knowledgeable and provided excellent customer service
- Establish policies and procedures for administrative staff. Evaluate organizational systems. Offer process improvement recommendations to ensure effective service delivery
- Collaborated with Administrative Manager and staff to develop initiatives that enhanced customer service outcomes
- Maintain an efficient and professional work atmosphere
- Processed payroll, purchase orders, travel requests, and reimbursements for department employees and physicians
Front Desk Receptionist
Eye Institute of New York
New York, NY
01.2007 - 01.2008
- Scheduled and verified patients appointments
- Verified patient insurance eligibility and obtained authorizations to facilitate seamless care.
- Managed incoming and outgoing calls, accurately recording messages for efficient communication
- Organized and filed patient charts systematically, ensuring readiness for daily patient visits
- Provided assistance to patients in completing necessary paperwork with paperwork
- Supervised the cleanliness of all practice areas
- Opened and properly distributed incoming mail.
Administrative Assistant/Receptionist
Multi-Diagnostics Services INC
Queens, NY
01.2005 - 11.2007
- Handled high-volume phone calls to ensure efficient communication and patient service.
- Coordinated and scheduled patient appointments efficiently to ensure timely care., Organized and maintained patient files systematically for easy access., Sent and received faxes promptly to facilitate communication between departments., Handled coping tasks accurately to ensure quality document reproduction.
- Reviewed Mammogram reports made necessary corrections and mailed to patients and doctors
- Reviewed ultrasound, MRI, and x-ray reports for accuracy and mailed to appropriate facilities using FedEx and DHL shipping.
- Conducted patient intake procedures at off-site offices to streamline patient onboarding. for off-site office jobs Bachelor of Science: Health Promotion Management/Business Administration.
Education
Bachelor of Applied Science - Business Administration, Human Resource Management
York College of the City University of New York
Jamaica, NY01.2019
Skills
- Patient Scheduling Systems
- Healthcare Administration
- Office Management Software
- Schedule management
- Planning and development
- Microsoft Office
- Team leadership
- Staff training
- Multi-Tasking
- Conflict resolution
Accomplishments
- Coordinated successful transition from paper charts to Electronic Medical Records (EPIC)
- Direct report liaison to president's office, VIP/International Office liaison
- Executive health facilitator.
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
LONE STAR DENTAL CARE
02.2023 - Current
Officer Manager
New York Eye & Ear Infirmary Of Mount Sinai
10.2017 - 03.2021
Office Supervisor
Mount Sinai Ophthalmology Department
05.2008 - 10.2017
Front Desk Receptionist
Eye Institute of New York
01.2007 - 01.2008
Administrative Assistant/Receptionist
Multi-Diagnostics Services INC
01.2005 - 11.2007
Bachelor of Applied Science - Business Administration, Human Resource Management
York College of the City University of New York