Stephanie Massingill
Winter Park,FL
Summary
Project Manager with exceptional background in service delivery management. Seasoned Project Manager with experience managing small to large scale programs with budgets as high as $50 million. Extensive background leading, managing and overseeing professional IT teams. Strong project management skills; able to motivate and lead professional teams to complete projects both on time and within budget. Hands on type manager. Ability to build strong working relationships with clientele, managers, and employees.
Overview
24
24
years of professional experience
Work History
COO
RSAB Ventures
Sorrento
01.2013 - Current
Project Manager
Morgan Stanley
Orlando - Remote
12.2000 - 03.2018
- Directed team of project managers over 18-month window to complete the successful implementation for 900 Morgan Stanley WM branches
- Directed team of network engineers that completed required network designs, equipment certifications, technical build, deployments, network operations handoff
- Managed all project phases, including initiation, planning, timelines, budget, execution, monitoring, control, and closure
- Provided support and programming for 4 Call Centers in the US (Avaya digital/VOIP, vector, VDN, and VM).
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated cross-functional teams and resolved conflicts, maintaining positive work environment throughout project lifecycle.
- Managed direct reports in supporting installs, disconnects, moves, and MAC’s for over 900 MSWM branches
Skills
- Project Management
- Service Delivery Management
- Network Deployment
- Client Management
- Vendor Management
- Process Improvement
- Cross-functional Team Coordination
- Operations Management
- Cost savings and reduction
- Administrator: Voice Print / Nice
- Field Ops Administrator: Avaya / S8700 / S8300 / G3 / Prologix / Legend / Intuity Audix / CentreVu
Professional Highlights
- Lead PM to the Executive Direct of a high volume, fast pace Project Management Office
- Managed organization through merger/consolidation (voice)
- Managed Voice Operations
- Improved and helped to streamline departmental functionality incorporating best practices, resulting in multi-million dollar operational expense reductions.
Timeline
COO
RSAB Ventures
01.2013 - Current
Project Manager
Morgan Stanley
12.2000 - 03.2018