Stephanie Mattson
S. Mattson Photography
Twisp,WA
15
years of professional experience
Compassionate and adaptable professional with diverse experience in customer service, leadership, and community engagement. Seeking to leverage skills in team management, empathetic listening and collaborative problem-solving to contribute to Winthrop Physical Therapy and Fitness team
Work History
Seasonal/On Call
7 Years 2 Months- Provides customer support in high-pressure environments, ensuring clients' immediate needs are met through calm and clear communication.
- Coordinated multiple tasks efficiently, facilitating a smooth insurance claim process and follow-up.
- Self-motivated, with a strong sense of personal responsibility.
- Works effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Owner
11 Years 5 Months- Manage clients' creative goals into customized shoot plans and deliverable images.
- Develop and maintain strong relationships with clients, resulting in repeat business and referrals.
- Oversee scheduling, invoicing, and project timelines to maintain organized workflow and prompt delivery.
Server/Flex
4 Months- Coordinated front-of-house operations in fast-paced fine dining environment, facilitating seamless interaction between guests, kitchen, and floor staff.
- Developed training materials and supported new employees on service standards, opening/closing procedures, and POS systems to enhance consistency and service quality.
- Provided attentive, personalized service while managing reservations and dietary needs during high-volume customer flow.
Universal Banker
6 Months- Processed teller transactions, cash handling, and branch balancing with strong attention to accuracy.
- Monitored branch workflows, improving service consistency and ensuring timely completion of daily operations.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Opened checking and saving accounts while ensuring accurate customer documentation and signature card processing.
Visual Specialist
6 Years 1 Month- Coordinated cross-functional efforts with corporate and statewide teams to launch time-sensitive product rollouts, executing visual merchandising, hardware/software updates, and customer-facing retail standards.
- Managed and trained teams of 5-12 staff, facilitated product demonstrations, supported curriculum development, and provided feedback on onboarding and education programs for customers and new employees.
- Led visual merchandising execution across store zones, aligning product presentation with Apple retail standards.
- Directed seasonal display updates, maintaining consistent fixtures, signage, and brand storytelling.
- Partnered with store leadership to prioritize visual changes and support launch readiness.
Education
Bachelor of Arts - Photography
- Deans List
- Honor Roll
Skills
Stress Management
Customer service
Detail Oriented
Diversity Awareness
Emotional Resilience
Conflict resolution
Adaptable
Operational Efficiency
Team Collaboration
Positive attitude
Timeline
Server/Flex
Arrowleaf Bistro
06.2024 - 10.2024Read More
Universal Banker
Farmers State Bank
04.2021 - 10.2021Read More
Seasonal/On Call
The Great Cleaning Adventure
08.2019 - CurrentRead More
Owner
S. Mattson Photography
05.2015 - CurrentRead More
Visual Specialist
Apple, Inc.
10.2011 - 11.2017Read More
Art Institute of Seattle
Bachelor of Arts from Photography
Read More