Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

STEPHANIE MAUDLIN

Noblesville,IN

Summary

Proven track record of success in customer relations/customer service and back-office administration. Possess outstanding verbal, interpersonal, and time management/organizational skills. Work well independently and as part of a team in a deadline-driven setting. Respectful employee who values cultural diversity. Skilled at learning new concepts quickly, working well under pressure, and for demonstrating a solid work ethic.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Representative

INDIANA FARM BUREAU INSURANCE
04.2024 - Current
  • Interact with customers on a daily basis, both in-person and over the phone/email, consistently meeting and exceeding customer expectations
  • Provide sales support to agents, including assisting with scheduling appointments, quoting insurance, answering calls, and cash handling
  • Serve as a point of contact for customers, providing information and problem resolution

Records Management Clerk, Clerk’s Office

HAMILTON COUNTY
11.2021 - 02.2024
  • Digitally scanned and processed court/public documents and records according to statutory guidelines
  • Recorded information using Excel, Word and proprietary software to index court cases, wills, and other official court documents for permanent retention according to state guidelines
  • Heavy customer service contact including in-person, and via email/phone
  • Operated scanning/imaging equipment
  • Collected payments in the form of cash or credit card
  • Served as a point of contact providing information, solving problems, and explaining court and county documents to customers

Laboratory Technical Assistant – Noblesville Family Medicine Outpatient Laboratory

RIVERVIEW HOSPITAL
07.2012 - 07.2016
  • Company Overview: Riverview Health comprises a full-service, 156-bed hospital in Noblesville, a 16-bed hospital in Westfield, as well as freestanding combined ER and urgent care facilities
  • Also included are more than 25 primary, immediate and specialty-care facilities in Hamilton County
  • Specimen processing for transport to main lab/specialty lab at doctor’s office
  • Submitted all paperwork, and followed the technical/non-technical procedures required to process and submit specimens
  • Assigned specific computer-generated identification numbers to specimens, checked for accuracy, and recorded all items
  • Forwarded obtained specimens to designated laboratory location(s) in a timely manner
  • Continually learned and maintained knowledge of all laboratory procedures and the locations of numerous stored specimens
  • Initiated quality control by locating and/or correcting any discrepancies with the specimens
  • Properly handled specimens to my supervisor's satisfaction in compliance with all OSHA standards
  • Earned praise for my phlebotomy knowledge and skills
  • Had regular patients who requested my expertise
  • Point of care testing when requested by physician

Laboratory Technical Assistant

INDIANA UNIVERSITY HEALTH (IUH)
08.2011 - 06.2012
  • Company Overview: Bloomington Hospital, a part of IUH, has provided leading care to south central Indiana for more than 105 years
  • As a not-for-profit organization, IUH-Bloomington serves a patient base of more than 415,000 people in 10 counties
  • As the only nationally recognized health care system in Indiana, IUH provides a unified standard of pre-eminent care
  • Maintained proficient knowledge of all laboratory procedures and the locations of numerous stored specimens
  • Submitted all paperwork, and followed the technical/non-technical procedures required to process and submit specimens
  • Assigned specific computer-generated identification numbers to specimens, checked for accuracy, and recorded all items
  • Forwarded obtained specimens to designated laboratory location(s) in a timely manner
  • Initiated quality control by locating and/or correcting any discrepancies with the specimens or their locations
  • Properly handled specimens to my supervisor's satisfaction in compliance with all OSHA standards
  • Earned praise for demonstrating an excellent attitude every day, and for my work ethic, with near-perfect attendance
  • Bloomington Hospital, a part of IUH, has provided leading care to south central Indiana for more than 105 years
  • As a not-for-profit organization, IUH-Bloomington serves a patient base of more than 415,000 people in 10 counties
  • As the only nationally recognized health care system in Indiana, IUH provides a unified standard of pre-eminent care

Education

A.S. - HEALTH SCIENCE

IVY TECHNICAL COMMUNITY COLLEGE
Bloomington, IN
01.2012

NOBLESVILLE HIGH SCHOOL -

NOBLESVILLE HIGH SCHOOL
Noblesville, IN
01.2009

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Data Entry
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Problem Resolution
  • Microsoft Excel
  • Payment Processing
  • Client Relations
  • Professional telephone demeanor
  • Microsoft Outlook
  • Call Management
  • Product Knowledge
  • Paperwork Processing
  • Documentation
  • Microsoft Office Suite
  • Customer Relationship Management (CRM)
  • Filing
  • Coordination
  • Assertiveness
  • Account updating
  • Research
  • Account Management
  • Reading Comprehension
  • CRM Software

Certification

  • EMT Certification, 2011, Ivy Tech Bloomington, Indiana
  • Phlebotomy Certification, 2011, Ivy Tech Bloomington, Indiana

References

AVAILABLE UPON REQUEST

Timeline

Customer Service Representative

INDIANA FARM BUREAU INSURANCE
04.2024 - Current

Records Management Clerk, Clerk’s Office

HAMILTON COUNTY
11.2021 - 02.2024

Laboratory Technical Assistant – Noblesville Family Medicine Outpatient Laboratory

RIVERVIEW HOSPITAL
07.2012 - 07.2016

Laboratory Technical Assistant

INDIANA UNIVERSITY HEALTH (IUH)
08.2011 - 06.2012

A.S. - HEALTH SCIENCE

IVY TECHNICAL COMMUNITY COLLEGE

NOBLESVILLE HIGH SCHOOL -

NOBLESVILLE HIGH SCHOOL
  • EMT Certification, 2011, Ivy Tech Bloomington, Indiana
  • Phlebotomy Certification, 2011, Ivy Tech Bloomington, Indiana
STEPHANIE MAUDLIN