Proven track record of success in customer relations/customer service and back-office administration. Possess outstanding verbal, interpersonal, and time management/organizational skills. Work well independently and as part of a team in a deadline-driven setting. Respectful employee who values cultural diversity. Skilled at learning new concepts quickly, working well under pressure, and for demonstrating a solid work ethic.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
INDIANA FARM BUREAU INSURANCE
04.2024 - Current
Interact with customers on a daily basis, both in-person and over the phone/email, consistently meeting and exceeding customer expectations
Provide sales support to agents, including assisting with scheduling appointments, quoting insurance, answering calls, and cash handling
Serve as a point of contact for customers, providing information and problem resolution
Records Management Clerk, Clerk’s Office
HAMILTON COUNTY
11.2021 - 02.2024
Digitally scanned and processed court/public documents and records according to statutory guidelines
Recorded information using Excel, Word and proprietary software to index court cases, wills, and other official court documents for permanent retention according to state guidelines
Heavy customer service contact including in-person, and via email/phone
Operated scanning/imaging equipment
Collected payments in the form of cash or credit card
Served as a point of contact providing information, solving problems, and explaining court and county documents to customers
Laboratory Technical Assistant – Noblesville Family Medicine Outpatient Laboratory
RIVERVIEW HOSPITAL
07.2012 - 07.2016
Company Overview: Riverview Health comprises a full-service, 156-bed hospital in Noblesville, a 16-bed hospital in Westfield, as well as freestanding combined ER and urgent care facilities
Also included are more than 25 primary, immediate and specialty-care facilities in Hamilton County
Specimen processing for transport to main lab/specialty lab at doctor’s office
Submitted all paperwork, and followed the technical/non-technical procedures required to process and submit specimens
Assigned specific computer-generated identification numbers to specimens, checked for accuracy, and recorded all items
Forwarded obtained specimens to designated laboratory location(s) in a timely manner
Continually learned and maintained knowledge of all laboratory procedures and the locations of numerous stored specimens
Initiated quality control by locating and/or correcting any discrepancies with the specimens
Properly handled specimens to my supervisor's satisfaction in compliance with all OSHA standards
Earned praise for my phlebotomy knowledge and skills
Had regular patients who requested my expertise
Point of care testing when requested by physician
Laboratory Technical Assistant
INDIANA UNIVERSITY HEALTH (IUH)
08.2011 - 06.2012
Company Overview: Bloomington Hospital, a part of IUH, has provided leading care to south central Indiana for more than 105 years
As a not-for-profit organization, IUH-Bloomington serves a patient base of more than 415,000 people in 10 counties
As the only nationally recognized health care system in Indiana, IUH provides a unified standard of pre-eminent care
Maintained proficient knowledge of all laboratory procedures and the locations of numerous stored specimens
Submitted all paperwork, and followed the technical/non-technical procedures required to process and submit specimens
Assigned specific computer-generated identification numbers to specimens, checked for accuracy, and recorded all items
Forwarded obtained specimens to designated laboratory location(s) in a timely manner
Initiated quality control by locating and/or correcting any discrepancies with the specimens or their locations
Properly handled specimens to my supervisor's satisfaction in compliance with all OSHA standards
Earned praise for demonstrating an excellent attitude every day, and for my work ethic, with near-perfect attendance
Bloomington Hospital, a part of IUH, has provided leading care to south central Indiana for more than 105 years
As a not-for-profit organization, IUH-Bloomington serves a patient base of more than 415,000 people in 10 counties
As the only nationally recognized health care system in Indiana, IUH provides a unified standard of pre-eminent care