Stephanie Mauricio
Corpus Christi,TX
Summary
Dynamic Supervisor at Results CX/Wellcare Medicare with a proven track record in enhancing team productivity and customer satisfaction. Skilled in training and mentoring, I excel in operations management and complex problem-solving. Adept in Excel and data entry, I effectively foster team collaboration and drive compliance in high-pressure environments effeciently with little to no supervision needed.
Overview
6
6
years of professional experience
Work History
Supervisor
Results CX/ Wellcare Medicare
07.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks. I can work under little to no supervision very efficiently as I am the primary administrative point of contact for my team.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members but by also creating relationships with colleagues both within and outside of the company.
- Experience in call center side processing payment ensuring adherence with company compliance requirements and directing callers appropriately.
- Proficient in Excel Microsoft Word systems, Data collection/ entry and graphic designing for special projects.
- Experience in completing timesheets in a timely manner for my teams of 15 -30 agents at a time.
CMA
Corpus Christi Women's Clinic
04.2019 - 07.2022
- Led team training sessions on regulatory compliance, ensuring adherence to financial laws and standards.
- Administration work verifying insurance checking inpatients , recording vitals manually.
- assisted the OBGYN and NP's in clinic procedures such as annual pap smears, cryotherapy and a multitude of other women's health procedures.
Education
No Degree -
Del Mar College
Corpus Christi, TXHigh School Diploma -
Mary Carroll High School
Corpus Christi, TX06-2013
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Complex Problem-solving
- Staff development
- Staff discipline
- Team building
- Processes and procedures
- Operations management
- Process improvement
Timeline
Supervisor
Results CX/ Wellcare Medicare
07.2022 - Current
CMA
Corpus Christi Women's Clinic
04.2019 - 07.2022
No Degree -
Del Mar College
High School Diploma -
Mary Carroll High School
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