Open To Work
Stephanie McAdoo-Love
Birmingham,AL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
5
5
years of professional experience
Work History
Independent Contractor
Task Lover Services
Birmingham, AL
11.2023 - Current
- Managed large volumes of data entry tasks, meeting tight deadlines while maintaining high accuracy.
- Scanned documents and saved in database to keep records of essential organizational information.
- Resolved customer inquiries efficiently to enhance satisfaction and loyalty.
- Provided accurate product information and troubleshooting guidance to enhance customer satisfaction.
Online Task Contributor
Telus International
Vancouver, BC
09.2022 - 11.2023
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
Customer Service Representative
Robert Half
Birmingham, AL
08.2021 - 09.2022
- Resolved patient inquiries efficiently, enhancing overall customer satisfaction.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Increased first-call resolution rates by carefully listening to customers' needs and providing accurate information based on their inquiries.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
Career Diploma - Medical Administrative Assistance
Penn Foster Career School
Scranton, PA05.2021
Skills
- Problem-solving skills
- Data entry
- Customer support
- Critical thinking
- Administrative support
- Meticulous attention to detail
- Building rapport
- Filing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Timeline
Independent Contractor
Task Lover Services
11.2023 - Current
Online Task Contributor
Telus International
09.2022 - 11.2023
Customer Service Representative
Robert Half
08.2021 - 09.2022
Career Diploma - Medical Administrative Assistance
Penn Foster Career School