Stephanie McAdoo-Love
Birmingham,USA
Overview
5
5
years of professional experience
Work History
Independent Contractor
Task Lover Services
01.2024 - Current
- Complete data entry tasks with accuracy and efficiency.
- Provide solutions to customer concerns with empathy and respect, resulting in increased loyalty and reliable business reviews.
- Enter data into various computer systems accurately using Microsoft Office Suite.
- Resolve customer inquiries and issues efficiently via phone, email, and chat platforms.
Data Entry Coordinator
Telus International
12.2022 - 01.2024
- Displayed strong communication skills, both verbal and written.
- Organized customer data with precision and confidentiality.
- Coordinated data entry processes to enhance accuracy and efficiency across multiple projects.
- Worked flexible hours across evenings, weekends, and holidays.
Customer Service Representative
Jefferson County Department Of Health
08.2021 - 10.2022
- Managed difficult patient conversations with compassion and professionalism.
- Ensured compliance with HIPAA regulations when handling sensitive patient information.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company's database.
- Facilitated smooth communication between patients and medical staff for seamless coordination of care.
Customer Service Representative
Gordon & Schwenkmeyer, Inc.
06.2020 - 08.2021
- Conducted follow up calls to ensure resolution of issues, reinforcing client relationships.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
Diploma - Medical Administrative Assistant
Penn Foster Career School
Scranton, PACertificate - Office Administration
US Career Institute
Fort Collins, COCertificate - Medical Billing Specialist
US Career Institute
Fort Collins, COBachelor of Science - Pre-Nursing
Stillman College
Tuscaloosa, ALTimeline
Independent Contractor
Task Lover Services
01.2024 - Current
Data Entry Coordinator
Telus International
12.2022 - 01.2024
Customer Service Representative
Jefferson County Department Of Health
08.2021 - 10.2022
Customer Service Representative
Gordon & Schwenkmeyer, Inc.
06.2020 - 08.2021
Diploma - Medical Administrative Assistant
Penn Foster Career School
Certificate - Office Administration
US Career Institute
Certificate - Medical Billing Specialist
US Career Institute
Bachelor of Science - Pre-Nursing
Stillman College