Summary
Overview
Work History
Education
Skills
Certification
Quote
Work Availability
Work Preference
Accomplishments
Interests
Timeline
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Stephanie McDaniel

Stephanie McDaniel

Arlington,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Burlington Coat Factory
07.2023
  • Maintain customer accounts and record account information
  • Oversee customer financial accounts and process customer adjustments
  • Make product recommendations or services to customers based on their needs and preferences
  • Oversee a team of customer service representatives and ensure they meet monthly quotas
  • Follow communication guidelines, policies and procedures
  • Upgrade and cancel customer accounts by customer request
  • Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints
  • Reach out to customers via email and telephone to verify account information
  • Ensure customers are satisfied with their purchases or service
  • Assist customers in placing orders, fulfilling refunds and handling exchanges
  • Oversee product recalls
  • Use sales computer technology to maintain customer records and orders
  • Cold call potential customers
  • Inform existing customers of promotions and deals.

English Language Arts Teacher-8th Grade

Mansfield Independent School District
08.2021 - Current
  • Create effective lesson plans to meet individual student needs
  • Create a positive learning environment conducive to student learning
  • Provide a safe and print rich environment that facilitates ongoing skill implementation
  • Providing interactive and meaningful learning material to students, maintaining positive learning environment for active participation of students, assigning homework, and conducting class tests for analyzing their progress
  • Implementing and delivering quality instruction to students and executing the instructional program by demanding higher order thinking activities from students in a progressive manner
  • Designing the curriculum that challenges the learning ability of students and ensuring overall development of language
  • Preparing home assignments and test materials, evaluating the tests' results, and creating innovative methods of teaching as per the students' varying backgrounds, learning style, and grasping power
  • Providing learning material and language reference books to the students, utilizing available resources in school curriculum to monitor, access, and evaluate students' learning abilities
  • Collaborating with specialist education teachers for creating innovative methods of learning as per the students' abilities and requirements, and identifying the root of behavioral learning problems in students
  • Optimizing the use of Internet and other interactive technology for strengthening and supporting instructional programs
  • Establishing and maintaining a healthy relationship with students, parents, and other working staff members, managing the students' behavior in the classroom and the school premises, and implementing appropriate behavior management program
  • Developing the instructional program pertaining to the current educational trends and updating their knowledge on latest research based educational developments
  • Maintaining the instructional process and evaluating system of the students as per the state law adopted by the school
  • Maintaining the students' progress reports, identifying areas of weakness in the student for their overall improvement in studying habits, behavioral issues, and organizational skills
  • Filing and maintaining all forms of physical and computerized documents, records, and reports of the students for general and academic records
  • Working in accordance with the latest classroom teaching policies implemented by the state and national legislation, and school regulation
  • Actively participating in all important departmental and parents' meetings as well as other school related activities.

English Language Arts Teacher-8th Grade

Humphreys County School District
08.2019 - 06.2021
  • Create effective lesson plans to meet individual student needs
  • Create a positive learning environment conducive to student learning
  • Provide a safe and print rich environment that facilitates ongoing skill implementation
  • Providing interactive and meaningful learning material to students, maintaining positive learning environment for active participation of students, assigning homework, and conducting class tests for analyzing their progress
  • Implementing and delivering quality instruction to students and executing the instructional program by demanding higher order thinking activities from students in a progressive manner
  • Designing the curriculum that challenges the learning ability of students and ensuring overall development of language
  • Preparing home assignments and test materials, evaluating the tests' results, and creating innovative methods of teaching as per the students' varying backgrounds, learning style, and grasping power
  • Providing learning material and language reference books to the students, utilizing available resources in school curriculum to monitor, access, and evaluate students' learning abilities
  • Collaborating with specialist education teachers for creating innovative methods of learning as per the students' abilities and requirements, and identifying the root of behavioral learning problems in students
  • Optimizing the use of Internet and other interactive technology for strengthening and supporting instructional programs
  • Establishing and maintaining a healthy relationship with students, parents, and other working staff members, managing the students' behavior in the classroom and the school premises, and implementing appropriate behavior management program
  • Developing the instructional program pertaining to the current educational trends and updating their knowledge on latest research based educational developments
  • Maintaining the instructional process and evaluating system of the students as per the state law adopted by the school
  • Maintaining the students' progress reports, identifying areas of weakness in the student for their overall improvement in studying habits, behavioral issues, and organizational skills
  • Filing and maintaining all forms of physical and computerized documents, records, and reports of the students for general and academic records
  • Working in accordance with the latest classroom teaching policies implemented by the state and national legislation, and school regulation
  • Actively participating in all important departmental and parents' meetings as well as other school related activities.

Administrative Assistant/ Customer Service/ Office Clerk

Gateway Management Company
01.2019 - 05.2021
  • Answer phones and greet visitors
  • Schedule appointments and maintain calendars
  • Schedule and coordinate staff and other meetings
  • Collate and distribute mail
  • Prepare communications, such as memos, emails, invoices, reports and other correspondence
  • Write and edit documents from letters to reports and instructional documents
  • Create and maintain filing system, both electronics and physical
  • Manage accounts and perform bookkeeping.

Learning Strategies Teacher- 6th Grade

Humphreys County School District
08.2018 - 05.2019
  • Create effective lesson plans to meet individual student needs
  • Create a positive learning environment conducive to student learning
  • Provide a safe and print rich environment that facilitates ongoing skill implementation
  • Teach specific strategies to students using a specified instructional methodology
  • Create a strategic environment that promotes independent thinking by the student
  • Facilitate individual functioning and generalization by the learner
  • Take responsibility for the cooperative planning process with the content area teachers
  • Keep accurate and complete student progress records or charts for each strategy taught.

Assistant Teacher

Humphreys County School District
09.2015 - 01.2018
  • Plan with teacher daily / weekly
  • Develop and plan small group activities for class each week
  • Create a safe positive learning environment for students
  • Assist in keeping the classroom neat and attractive
  • Record and track attendance each morning
  • Attend team meetings
  • Record and analyze student data
  • Work with students and provide intervention to all students regardless of academic level
  • Assist teacher in strategizing meaningful ways to assist students to become life-long learners
  • Observe students during play, hallway, lunch, etc.

Teacher

Friends of Children of MS, Inc.
01.2003 - 01.2015
  • Create a safe positive learning environment for students
  • Plan lesson for the week, all plans two weeks in advance
  • Record attendance and keep track of student behavior and personal appearance
  • Manage family style meal setting for breakfast and lunch
  • Communicate with students and parents on a professional level
  • Ensure clean and hazard free classrooms
  • Attend statewide agency meetings
  • Attend parent / teacher conferences
  • Keep track of, record, and analyze data
  • Make home visits
  • Teach students various skill to increase emotional, social, cognitive, fine motor, gross motor, and general academic skills on grade level.

Telecommunicator / Dispatcher

Belzoni Police Department
01.2001 - 01.2003
  • Provide well-organized, strong communication skills to officers / community
  • Keep detail call logs for incoming calls
  • Dispatch officers to needed locations
  • Prioritize work from multiple sources
  • Utilize good oral and written communication skills
  • Utilize accurate typing skills
  • Display excellent customer service skills
  • Have good judgment and common sense
  • Gather essential information from callers and dispatch the officer to the scene
  • Respond to all emergency / nonemergency call for assistance and information
  • Translate information to the appropriate codes
  • Monitor and operate a radio console and computer equipment
  • Enter and modify information into local, state, and national computer databases
  • Monitor and respond to a variety of technical systems and alarms.

Store Manager

Guntersville Outlet/Factory Connection
01.1999 - 01.2001
  • Keep accurate records of incoming shipments
  • Manage store employees and time on task
  • File store invoices
  • Keep accurate records of input/output
  • Typing and filing
  • Attend trainings/meetings
  • Restock store with merchandise
  • Make bank deposits
  • Ensure a safe, secure, and legal work environment.

Education

Master of Arts in Curriculum and Instruction -

University of Phoenix
12.2020

Bachelor of Arts in General Studies -

Mississippi Valley State University
05.2018

Associates of Arts in Elementary Education -

Mississippi Delta Community College
05.1997

High School Diploma -

Humphreys County High School
05.1993

Skills

  • Customer satisfaction measurement
  • Materials Transport
  • Report Generation
  • Translation and Interpretation Services

Certification

  • ELAR 7-12 (MS)
  • Social Studies 7-12 (MS)

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Career advancementFlexible work hoursWork from home optionWork-life balance

Accomplishments

  • Spearheaded extra-curricular group focused on State Assessments (STAAR/MAAP).
  • Supervised team of 7-10 staff members.
  • Improved student performance by an average of (Proficient/Average) by revamping approach.
  • Collaborated with team of 7-10 in the development of Professional Development.

Interests

Being with family, friends, teaching, working with people, cheer coaching, and outdoor entertainment

Timeline

Customer Service Representative

Burlington Coat Factory
07.2023

English Language Arts Teacher-8th Grade

Mansfield Independent School District
08.2021 - Current

English Language Arts Teacher-8th Grade

Humphreys County School District
08.2019 - 06.2021

Administrative Assistant/ Customer Service/ Office Clerk

Gateway Management Company
01.2019 - 05.2021

Learning Strategies Teacher- 6th Grade

Humphreys County School District
08.2018 - 05.2019

Assistant Teacher

Humphreys County School District
09.2015 - 01.2018

Teacher

Friends of Children of MS, Inc.
01.2003 - 01.2015

Telecommunicator / Dispatcher

Belzoni Police Department
01.2001 - 01.2003

Store Manager

Guntersville Outlet/Factory Connection
01.1999 - 01.2001

Master of Arts in Curriculum and Instruction -

University of Phoenix

Bachelor of Arts in General Studies -

Mississippi Valley State University

Associates of Arts in Elementary Education -

Mississippi Delta Community College

High School Diploma -

Humphreys County High School

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Stephanie McDaniel