Stephanie Mckenna

• Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
• Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
• Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
• Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.

-Oversee daily operations of residential programs for adults with intellectual disabilities, ensuring quality care and compliance with state regulations.

- Provide customer service by managing relationships with clients’ families, staff, and external providers.

- Handle conflict resolution, inquiries, and sensitive communication with clients and families.

- Train and supervise staff in delivering exceptional service, leading to high client satisfaction and employee retention.

• Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Assisted customers by answering questions and fulfilling requests.
• Processed both cash and card purchases and returns.