Stephanie McMath
Akron,OH
Summary
Detail-oriented Certified Pharmacy Technician with extensive experience in medication dispensing and workflow optimization at Walgreen's Pharmacy and Summa Hospital. Proven expertise in staff training, inventory control, and enhancing customer service. Committed to accuracy and patient care in high-pressure environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Summa Health
Akron, OH
12.2023 - Current
- Ensured precise medication dispensing adhering to established pharmacy protocols.
- Enhanced operational efficiency by analyzing workflows and proposing improvement strategies.
- Maintained optimal inventory levels through proactive restocking and management.
- Facilitated onboarding and training for new pharmacy staff, boosting operational readiness.
- Achieved accurate medication records by stocking, labeling, and inventorying supplies.
- Improved prescription accuracy by meticulously calculating dosages and preparing labels.
Certified Pharmacy Technician
Walgreen's Pharmacy
Cuyahoga Falls, OH
02.2021 - 11.2025
- Ensured accurate medication dispensing by managing compliance with pharmacy regulations.
- Trained junior pharmacy technicians on operational procedures and industry best practices.
- Reduced waste and improved stock availability through effective inventory control measures.
- Conducted quality checks on medications, maintaining safety standards and preventing errors.
- Resolved patient inquiries promptly, providing exceptional customer service and support.
- Maintained accurate prescription and transaction records using pharmacy management systems.
Customer Service Representative
Allstate Corp
Hudson, OH
01.2020 - 08.2022
- Increased customer satisfaction by resolving inquiries via phone, email, and chat.
- Ensured timely claims processing and effective communication with all clients.
- Trained new representatives on service protocols and software systems for efficiency.
- Enhanced response times and customer satisfaction through implemented process improvements.
- Maintained in-depth knowledge of insurance products and services for informed assistance.
- Effectively managed high-stress situations, resolving conflicts while maintaining professionalism.
Education
High School Diploma -
John Adams
Cleveland, OH06-2011
Skills
- Problem-solving skills
- Team collaboration
- Staff development
- Workflow optimization
- Answering customer questions
- Medication dispensing
- Pharmacy ethics
- Multitasking and organization
- Time management
- Attention to detail
- Customer service
- Data entry
- Verbal and written communication
Accomplishments
- Trained over 10 new pharmacy technicians on pharmacy policies, procedures and best practices.
- Employee of the month more 3 times at Summa Hospital.
- Employee of the month more than 5 times at Walgreens.
- Promoted to Lead Technician and Union representative by co-worker's and management.
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Summa Health
12.2023 - Current
Certified Pharmacy Technician
Walgreen's Pharmacy
02.2021 - 11.2025
Customer Service Representative
Allstate Corp
01.2020 - 08.2022
High School Diploma -
John Adams