Stephanie Mcmillan
Taft
Magnolia,AR
17
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Caregiver/Personal Assistant
17 Years 2 Months- Provided compassionate and personalized care to elderly clients in their homes, ensuring their safety, comfort, and well-being
- Engaged in meaningful conversations and activities with clients to foster a warm and supportive environment
- Created a warm and supportive environment by engaging in meaningful conversations and activities with clients
- Managed household tasks such as light housekeeping, laundry, and grocery shopping to maintain clients' comfort and independence
- Coordinated medical appointments and transportation for clients to ensure timely access to essential healthcare services
- Assisted clients with mobility devices such as walkers or wheelchairs
General Cleaner
2 Years 4 Months- Performed general cleaning duties such as sweeping, mopping, dusting, and vacuuming
- Maintained cleanliness and orderliness of assigned areas according to established standards
- Ensured proper disposal of trash and waste materials in designated containers
- Cleaned and sanitized restrooms, including toilets, sinks, mirrors, and floors
- Restocked restroom supplies to ensure availability for users
- Dusted furniture, fixtures, window sills, and other surfaces using appropriate cleaning agents
- Washed windows, glass partitions, and mirrors to maintain a clean appearance
- Demonstrated attention to detail by thoroughly inspecting cleaned areas for any missed spots or dirt
- Worked independently without direct supervision while maintaining high-quality work standards
- Maintained cleanliness and sanitation standards in residential and commercial spaces.
- Developed customized cleaning plans based on client needs and preferences.
- Enhanced customer satisfaction through reliable service and attention to detail.
- Implemented efficient cleaning schedules to optimize time management and service delivery.
Substitute
1 Year- Collaborated with teachers to ensure curriculum alignment and instructional consistency.
Cashier
2 Years 9 Months- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Collaborated with the store management team to resolve pricing discrepancies or product returns
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Collaborated with other departments such as receiving or merchandising teams to ensure efficient operations
- Trained new employees on operating cash registers effectively
- Achieved consistently high scores on mystery shopper evaluations through exceptional service delivery
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
- Collaborated with the loss prevention team to identify and prevent fraudulent activities at the checkout counter
- Developed rapport with regular customers by remembering their preferences and providing personalized service
- Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
Education
Medical Records Undergraduate - University
College - Applied Science
Skills
Respectful and compassionate
Time management
Elderly care
Problem-solving
Timeline
Substitute
ESS Education
01.2024 - 01.2025Read More
General Cleaner
Self Employed Services
01.2023 - 05.2025Read More
Cashier
Chevron
03.2018 - 12.2020Read More
Caregiver/Personal Assistant
Taft
06.2009 - CurrentRead More
University of Phoenix-Online Campus
Medical Records Undergraduate from University
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Taft College
College from Applied Science
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