Stephanie Mendoza
Nampa,ID
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Operations Analytics Auditor
ConAm Management
09.2021 - Current
- Complete monthly audits of Lease agreements and financials for over 150 multi-family communities in 9 regions across the United States
- Audit properties who have been flagged for fidelity and create an audit summary of our findings to present to RVPs
- Conduct due diligence audits to assist with property acquisitions
- Analyze data from audits and meet with Property Managers, Regional Property managers and RVPs to discuss discrepancies and plan to make corrections
- Accurately review and complete Accounting Month End procedures for each region
- Combine metrics for each property in all 9 regions to complete our Quarterly bonus spreadsheet
- Research Chargeback requests from creditors and provide documentation to reduce the amount money paid back to individuals who are committing fraud
- Work with the Operations team to update policies and procedures and create new processes for our teams on site
- Assist with Onboarding and Offboarding properties to ensure a smooth transition.
- Enhanced financial accuracy by conducting thorough audits and identifying discrepancies in financial statements.
- Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
- Collaborated with cross-functional teams to identify areas of risk and implement preventative measures.
- Prepared working papers, reports and supporting documentation for audit findings.
Community Manager
ConAm Management
06.2016 - 09.2021
- Oversaw multiple sites
- In charge of recruiting and hiring new associates, supervising a staff of nine employees
- Processing of all payables and banking in adherence to company standards
- Consistently mentoring new Conam employees in all office positions at multiple properties
- Thorough knowledge of company policy and procedures and industry standards
- Proven ability to multitask on multiple projects within the company
- Customer service oriented with strong communication and leadership skills
- Maintained occupancy consistently above budget, consistent NOI and revenue growth YOY
- Preparing of annual budgets and capitalization forecasts
- Management of all capital projects and interior unit renovations
- Assistance with on-boarding and off-boarding of multiple properties, property audits
- Assistance with managing the owner-management relationship by conducting property walks and providing timely and accurate reports and responding to client requests as needed
- Assisted Regional Director of Education with Mentorship Program proposal and course development.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
Business Manager
ConAm Management
03.2014 - 06.2016
- Responsible for all banking procedures
- Maintain above average renewal conversion and occupancy percentage
- Upholding year to date closing ratio of 59%
- Brought delinquency down from an average of 4-5% down to an average of 1% or below consistently
- Assisting and training other ConAm employees when necessary
- Knowledge of Conam's policy and procedures
- Driven to provide excellent Customer Service to residents and prospective residents
- Knowledge of Accounts Payable and Accounting Month End procedures
- Responsible for resident retention and reputation management programs
- Attend UD court and manage collection accounts.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Leasing Professional
ConAm Management
03.2013 - 03.2014
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Ensuring proper and safe maintenance of both the inside and outside of the building
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Enhanced property reputation through proactive outreach efforts within the local community.
- Assisted property managers in budget development and financial reporting, contributing to timely decision-making processes.
- Reviewing tenant applications and completing thorough background checks on prospective tenants
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
Assistant Sales Manager
Radio Shack Corporation
07.2012 - 03.2013
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Collaborated with marketing department to create appealing promotions, resulting in higher customer engagement rates.
- Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving goals.
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
Cashier
Stater Brother's Market
08.2006 - 03.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Completed Credits Toward A Bachelor of Science, Kinesiology -
Cal State University, Fullerton
High School Diploma -
Pomona High School
01.2008
Skills
- Data Analysis
- Audit reporting
- Compliance standards
- Financial Management
- SOP Adherence
- Employee Training
- Critical Thinking and Analysis
- General Ledger
- Yardi proficient
- Excel and Microsoft Office
- Policy Development
- Attention to Detail
- Problem-Solving
- Team Collaboration
- Adaptability
- Organizational Skills
Timeline
Operations Analytics Auditor
ConAm Management
09.2021 - Current
Community Manager
ConAm Management
06.2016 - 09.2021
Business Manager
ConAm Management
03.2014 - 06.2016
Leasing Professional
ConAm Management
03.2013 - 03.2014
Assistant Sales Manager
Radio Shack Corporation
07.2012 - 03.2013
Cashier
Stater Brother's Market
08.2006 - 03.2012
Completed Credits Toward A Bachelor of Science, Kinesiology -
Cal State University, Fullerton
High School Diploma -
Pomona High School
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