Stephanie Mendoza

• Greet and seat guests, providing them with menus and answering questions about the menu

•Served guests in fast-paced environment and managed time for an optimal experience for each guest

• Assisted other workers to achieve maximum efficiency during peak attendance times

•Fostered repeat business by getting to know customers and their orders

• Greet guests and providing them with menus and answering questions about the menu.

• Take orders for beverages, ensuring accuracy and clarity

• Prepare and serve beverages according to established recipes and standards

• Maintain a clean and organized work area, including tables, bar surfaces, and equipment

• Interact with customers in a friendly and professional manner, building rapport and fostering a positive experience

• Ensured optimal guest experience by seating guests, taking orders. serving dishes, and removing dinnerware promptly and with o positive attitude
• Managed orders and accompanying financial transactions using digital Point of Sale system
• Knowledgeably recommended menu items based on customer needs and preferences, including upselling complementary dishes and drinks
• Negotiated resolved customer concerns
• Ensured maintenance of food hygiene in accordance with standards and guidelines

Consistently achieved above 18% charge tip percentage

• Occasionally will help out at bar if bartender wasn’t on shift

• Worked effectively in fast-paced environments.

• Cultivated warm relationships with regular customers.
• Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
• Kept register accurate through correct billing, payment processing, and cash management practices.
• Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
• Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
• Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Consistently met or exceeded sales goals through upselling techniques.
• Contributed ideas for improving server procedures during weekly meetings with management staff.
• Educated staff on proper food handling techniques, contributing to consistently high health inspection scores.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
• Checked guests' identification before serving alcoholic beverages.