Stephanie Merritt
Waco,TX
Overview
8
8
years of professional experience
Work History
Commissions Specialist
American Amicable
Waco, TX
02.2023 - Current
- Conducted regular audits of commission calculations to ensure compliance with established company policies and standards.
- Streamlined reporting processes by consolidating multiple data sources into a single repository for ease of access and analysis.
- Facilitated dispute resolution by conducting thorough investigations into reported discrepancies in commission payments.
- Researched and resolved commission or bonus payment-related inquiries.
Customer Service Representative
GC Services
Waco, TX
07.2017 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Timeline
Commissions Specialist
American Amicable
02.2023 - Current
Customer Service Representative
GC Services
07.2017 - 10.2022