Stephanie Meyer
Red Bud,IL
Summary
Results-driven Regional Manager with proven expertise in managing diverse operational areas, developing strategic plans, and enhancing promotional activities. Delivered significant revenue growth by directing operations and staffing across multiple locations while elevating brand visibility. Committed team leader with a track record of effectively guiding, coaching, and motivating employees to achieve organizational goals.
Overview
1
1
Certification
1
1
year of post-secondary education
28
28
years of professional experience
Work History
Regional Manager
Ruby’s gaming
Waterloo, IL
11.2016 - Current
- Managed regional operations across multiple gaming venues to ensure compliance and efficiency.
- Developed and implemented strategic plans to enhance customer engagement and retention.
- Trained and mentored staff to improve service quality and operational performance.
- Oversaw 9 gaming venues to maintain operational efficiency and standards.
- Coordinated with marketing teams to launch promotional events and campaigns effectively.
- Resolved customer complaints promptly to maintain a positive gaming experience for patrons.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Identified new business opportunities through market research and industry trends.
- Created and maintained relationships with key customers in the region.
- Coached staff members throughout the region to enhance performance.
- Handled human resource concerns and established plans to handle issues consistently and efficiently.
- Ensured compliance with all applicable laws related to employment practices within the region.
- Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
- Resolved conflicts between customers and employees within the region.
- Aligned procedures and protocols with changing business demands.
- Minimized turnover through effective training and employee engagement programs.
Cosmetologist
Self-employed
Waterloo, IL
09.1998 - 07.2018
- Provided personalized cosmetic services to diverse clientele in a private setting.
- Consulted with clients to determine beauty needs and preferences effectively.
- Maintained cleanliness and organization of tools, equipment, and workspace consistently.
- Developed strong relationships with clients through exceptional customer service practices.
- Educated clients on proper skincare routines and product recommendations regularly.
- Stayed updated on beauty trends and techniques to enhance service offerings continuously.
- Managed appointment scheduling and client communications efficiently in a self-employed environment.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Developed a loyal client base through excellent customer service.
Education
Cosmetologist License - Cosmetology School
Coiffer Cosmetology School
Belleville, IL 08.1997 - 09.1998
Waterloo High School
Waterloo, ILSkills
- Operational efficiency
- Regulatory compliance
- Strategic planning
- Customer engagement
- Customer retention
- Staff training
- Team leadership
- Conflict resolution
Certification
- Food handlers
State of Illinois - Basset certificate
State of Illinois
Timeline
Regional Manager
Ruby’s gaming
11.2016 - Current
Cosmetologist
Self-employed
09.1998 - 07.2018
Cosmetologist License - Cosmetology School
Coiffer Cosmetology School
08.1997 - 09.1998
Waterloo High School