STEPHANIE MEZA
Novato,CA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Kaiser Permanente
San Rafael, California
07.2025 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Coordinated patient appointments and managed scheduling efficiently.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted in preparing estimates and processing invoices for customer transactions.
- Coordinated office supplies inventory and placed orders as needed.
- Built relationships with customers to ensure repeat business.
Medical Assistant
Kaiser Permanente
San Rafael, CA
04.2022 - 07.2025
- Sub specialty access center, scheduling appointments for 16 specialty departments.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Promoted high patient satisfaction by resolving problems with knowledgeable and friendly service.
- Multi-tasking and answering 100+ calls a day.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Medical Assistant
Crane Center for transgender surgery
Greenbrae, CA
11.2021 - 02.2022
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Provide Pre-op and Post-op care for patients who are going into surgery or had surgery.
- Provide wound care for the patients and suture removal.
- Coordinated office supplies inventory and placed orders as needed.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Medical Assistant
Kaiser Permanente
San Rafael, CA
10.2021 - 11.2021
- Completed 160 hours for externship
- Escorted patients to examination rooms and prepared for physician exams.
- Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Assisted physicians by preparing patients for procedures.
- Performed routine dip stick, vision and hearing tests.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Charted all patient services in records with high accuracy.
Administrative assistant
GEORGE’S AUTOBODY
01.2016 - 04.2016
- Answered multiple phone lines, multi-tasking and addressing customers inquiries.
- Handled cash and checks.
- Responds to a wide variety of calls, concern and/or complaints for the purpose of resolving problems.
- Assisted in preparing estimates and processing invoices for customer transactions.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Processed invoices for payment using accounting software applications.
Education
Certification -
Cal-regional
Santa Rosa, CA07.2021
Emergency Medical Technician EMT - Certificate
College of Marin
Greenbrae, CA12.2020
Skills
- Charting expertise
- Inventory and supply management
- Bilingual: fluent in english and Spanish
- Proper sterilization techniques
- CPR Basic life support (BLS) Certified
- Documentation procedures expert
- Understands medical procedures
- transgender surgery scheduler
- FMLA Forms
- Computer skills
- Organizational skills
- Multitasking
- Managing skills
- 100 calls a day
- Microsoft Excel and PowerPoint
Certification
CPR Basic Life Support (BLS) Certified, EMT License, MA Certification
Languages
Fluent in Spanish and English
Timeline
Medical Assistant
Kaiser Permanente
07.2025 - Current
Medical Assistant
Kaiser Permanente
04.2022 - 07.2025
Medical Assistant
Crane Center for transgender surgery
11.2021 - 02.2022
Medical Assistant
Kaiser Permanente
10.2021 - 11.2021
Administrative assistant
GEORGE’S AUTOBODY
01.2016 - 04.2016
Certification -
Cal-regional
Emergency Medical Technician EMT - Certificate
College of Marin