Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephanie Michelle Iglesias

San Pablo,CA

Summary

Lyra Health Client Support Specialist

Client support professional with track record of providing high-quality assistance to clients and resolving complex issues efficiently. Proven ability to collaborate with teams and adapt to dynamic environments. Known for excellent communication skills and reliability, ensuring seamless client experiences.

Professional in client support, skilled in resolving complex issues and enhancing customer satisfaction. Adept at effective communication, conflict resolution, and providing technical assistance. Collaborative team player focused on achieving results, with adaptability to evolving needs. Strong organizational abilities, empathy, and problem-solving skills.

Experienced with client support, effectively addressing and resolving client issues. Utilizes strong communication skills to provide clear and helpful assistance. Track record of maintaining high customer satisfaction and building solid client relationships.

Knowledgeable [Desired Position] with solid background in client support, ensuring customer satisfaction and efficient issue resolution. Delivered impactful solutions that enhanced client relationships and streamlined support processes. Demonstrated strong problem-solving abilities and effective communication skills.

Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.

Overview

20
20
years of professional experience

Work History

ABA/Register Behavior Therapist

West Contra Costa Unified School District
Richmond, CA
08.2021 - Current
  • Developed and implemented individualized behavior intervention plans for diverse student needs.
  • Collaborated with educators to enhance classroom management strategies and promote positive behavior.
  • Trained staff on effective behavior management techniques and crisis intervention protocols.
  • Conducted assessments to identify behavioral challenges and inform therapeutic approaches.
  • Facilitated communication between parents, teachers, and support staff to ensure cohesive support strategies.
  • Led workshops to educate staff on autism spectrum disorders and effective therapy practices.

Front Office Patient Intake

Green pastures residential home
Richmond, CA
12.2023 - 03.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.

After School Program Administration Director

West Contra Costa Unified School District
Richmond, CA
06.2011 - 06.2021
  • Directed administrative operations, ensuring compliance with district policies and regulations.
  • Implemented strategic initiatives to enhance organizational efficiency across departments.
  • Oversaw budget management processes, aligning resources with educational goals and priorities.
  • Developed training programs for staff, fostering a culture of continuous improvement and professional growth.
  • Collaborated with stakeholders to optimize communication channels within the district's administration.
  • Led technology integration projects, improving data management and reporting capabilities district-wide.
  • Evaluated administrative processes, identifying areas for enhancement and streamlining workflows effectively.

WCCUSD Clerk

West Contra Costa Unified School District
09.2006 - 06.2011

Education

Office Administration Program

Job Corps Treasure Island
San Francisco, CA

High School Diploma - undefined

Sia Teah High School
San Francisco, CA
01-2005

Bachelor in Education - Education

Grand Canyon University
Phoenix, AZ
06-2028

Skills

  • Interpersonal and written communication
  • Client relationship building
  • Empathy and patience
  • Support inquiry assistance
  • Client rapport building
  • Support oversight
  • Problem resolution
  • System implementation

Languages

English
Spanish

Timeline

Front Office Patient Intake

Green pastures residential home
12.2023 - 03.2024

ABA/Register Behavior Therapist

West Contra Costa Unified School District
08.2021 - Current

After School Program Administration Director

West Contra Costa Unified School District
06.2011 - 06.2021

WCCUSD Clerk

West Contra Costa Unified School District
09.2006 - 06.2011

High School Diploma - undefined

Sia Teah High School

Office Administration Program

Job Corps Treasure Island

Bachelor in Education - Education

Grand Canyon University
Stephanie Michelle Iglesias
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