Stephanie Milam
Mesa,AZ
Summary
Dynamic and engaging Server with extensive experience at Jewel’s Cafe and Frasher’s Tavern, excelling in hospitality service expertise and menu memorization. Demonstrated ability to resolve customer complaints, ensuring a positive dining experience and fostering customer loyalty. Proven multitasking and organizational skills contributed to a significant increase in walk-in business.
Overview
3
3
years of professional experience
Work History
Server
Jewel’s Cafe
09.2022 - 10.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server/hostess
Frasher’s Tavern
01.2022 - 05.2023
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Completed daily side work and opening and closing duties without fail.
Education
High School
San Juan High School
Blanding, UT05.2020
Skills
- Team member support
- Hostess support
- Table resetting
- Order delivery practices
- Multitasking and organization
- Strong work ethic
- Table setting knowledge
- Professional appearance
- Hospitality service expertise
- Guest engagement
- Menu memorization
- Food safety oversight
Timeline
Server
Jewel’s Cafe
09.2022 - 10.2024
Server/hostess
Frasher’s Tavern
01.2022 - 05.2023
High School
San Juan High School
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