Devin Miller
Prairieville,LA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships.
Overview
13
13
years of professional experience
Work History
Manager
Big Bad Ben Car Wash
Walker, LA
01.2021 - Current
- Recruit, train and empower employees to achieve key performance indicators.
- Ensure safety protocols are followed at all times
- Monitor all equipment to ensure it was functioning properly.
- Greet each customer and supply service-level options and pricing, including promotional and membership information.
- Enforce customer service standards and resolve customer problems to uphold quality service.
- Recruit and hire qualified candidates to fill open positions.
- Analyze customer complaints and implemented appropriate corrective action.
- Monitor staff performance and addressed issues.
- Manage payroll processing activities for multiple entities including tax filings.
Maintenance Technician
IMTT
St. Rose, LA
05.2018 - 01.2021
- Troubleshot mechanical issues with plant machinery and equipment in a timely manner.
- Replaced defective parts such as bearings, seals, gears, valves.
- Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
- Diagnosed mechanical problems using visual inspections and test instruments.
- Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules.
- Repaired faulty components using hand tools and power tools when necessary.
Deckhand
Portship Services
Gramercy, LA
06.2012 - 05.2018
- Responsible for loading and unloading cargo, supplies, and passengers on the vessel.
- Assisted with minor renovation or repair to keep boat in operable condition.
- Ensured that all required safety protocols were followed while underway.
- Performed safety checks on all equipment and gear prior to use.
- Performed minor cleaning to maintain deck, safety equipment and machinery.
- Inspected hulls for damages or corrosion when entering or leaving port.
Member Services Coordinator
Ponchatoula Fitness
Ponchatoula, LA
06.2011 - 06.2012
- Engaged and connected with clients by delivering excellent customer service, resulting in brand loyalty and top sales on team during several reporting periods.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Monitored the gym floor to ensure safety regulations were followed by patrons.
- Managed front desk operations including scheduling appointments, answering calls.
- Developed and maintained relationships with members to ensure satisfaction with services.
- Collected payments, renewed memberships and resolved billing issues.
Education
Some College (No Degree) - Personal Training And Nutritionist
ISSA
RemoteSkills
- Expense Tracking
- Policy Implementation
- Staff Training, Scheduling, Development, and Management
- Sales Management and Techniques
Timeline
Manager
Big Bad Ben Car Wash
01.2021 - Current
Maintenance Technician
IMTT
05.2018 - 01.2021
Deckhand
Portship Services
06.2012 - 05.2018
Member Services Coordinator
Ponchatoula Fitness
06.2011 - 06.2012
Some College (No Degree) - Personal Training And Nutritionist
ISSA
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