Stephanie Mink
Bristol,WI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Development/RCM Analyst
Simple Laboratories LLC
12.2024 - Current
- Created and distributed Laboratory Service Agreements, managed through execution
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Built client accounts through multiple portals for orders and results.
- Assisting RCM billing providing process improvement.
- Liaison between company and offshore team for procedure best practice and clarification needs.
- Running reports for trends for denials resulting in collection.
- Built Standard Operating Procedures
Medical Billing Specialist
Gentell Nutrition Services
12.2021 - 10.2022
- Managed a book of Business for Enteral Nutrition needs for 15+ Long Term Care residents in a facility.
- Continuously updated knowledge of industry regulations and compliance requirements, ensuring adherence to all applicable standards.
- Streamlined billing processes by implementing efficient workflows and utilizing advanced software tools.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Served as a subject matter expert on medical billing matters, providing guidance to colleagues on complex cases or unique situations.
- Developed customized reports for management review, highlighting trends in key performance metrics such as claim denial rates and days outstanding for accounts receivable balances.
- Managed Order placement for residents in an LTC facility with the assistance of a facility employee.
Refunds and Adjustment Specialist
Brightree Billing Services
08.2010 - 02.2021
- Maintained a high level of accuracy in data entry and processing tasks, reducing discrepancies in claim records.
- Conducted thorough investigations for accurate claim evaluations, minimizing company losses.
- Upheld strict confidentiality standards while handling sensitive customer information and documents.
- Assisted colleagues with challenging cases, fostering an environment of teamwork and collaboration.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built Standard Operating Procedure to ensure satisfactory completion of claim entry for online
- Applied and posted payments from various payers.
- Assisted 30+ clients for billing, collection, and refund needs.
Education
High School Diploma -
Antioch Community Highschool
Antioch, IL05-2008
Skills
- Process coordination
- Operational productivity
- Planning and coordination
- Customer Service Etiquette
- Adaptability and flexibility
- Great attention to detail
- Education in Microsoft Office Programs
- Good organizational skills
- Six sigma methodologies
- Process documentation
- Multitasking
- Time management
Certification
- Six Sigma Certification in Project Management in Healthcare
- HIPPA
- Kevin Mintick Security awareness
- Fred Pryor Seminar on Leadership and Team Building, Delivering Exceptional Customer Service. Time Management for Business Leaders & How to be an Assertive Manager
Timeline
Business Development/RCM Analyst
Simple Laboratories LLC
12.2024 - Current
Medical Billing Specialist
Gentell Nutrition Services
12.2021 - 10.2022
Refunds and Adjustment Specialist
Brightree Billing Services
08.2010 - 02.2021
High School Diploma -
Antioch Community Highschool