Stephanie Mitchell Lowe
Fayetteville,NC
Summary
Experienced with client advocacy, resource coordination, and case management. Utilizes strong interpersonal skills to build trust and support clients effectively. Track record of navigating complex social service systems to achieve positive outcomes.
Overview
8
8
years of professional experience
Work History
Caseworker
Department of Social Services
06.2024 - 12.2024
- Assessed applicant eligibility for assistance programs and determine benefits.
- Ensured accurate documentation completion by guiding clients through the application process.
- Maintained accurate records and case files.
- Prepared detailed reports in support of programs success.
Patient Accounts/AR Specialist/Payment Poster
Georgia Behavioral Health (Rebranded to Lifestance Health)
06.2019 - 05.2023
- Advocated for patients by assisting with billings and insurance claims.
- Verified and updated patient demographics.
- Reviewed overpayments.
- Processed refunds for patients and insurance companies.
Payment Poster
Prestige Staffing (Emory Healthcare)
07.2016 - 06.2019
- Managed electronics claims submissions and accurately posted payments.
- Evaluated outstanding accounts to identify and resolve past due balances.
- Managed large volumes of data efficiently.
- Processed payments that had been received from insurance companies and Medicare.
Education
Master of Arts - Psychology
Fayetteville State University
Fayetteville, NC12.2024
Bachelor of Science - Psychology
Palm Beach Atlantic University
Orlando, FL05-2014
Diploma - Health Technology
Central Florida College
Orlando, FL06-2001
Skills
- Customer Service
- Mental Health Assessment
- Data Analysis
- Case information confidentiality
- Case documentation
- Interpersonal communication and skills
- Time management
- Teamwork
- Active listening
- Effective communication
Timeline
Caseworker
Department of Social Services
06.2024 - 12.2024
Patient Accounts/AR Specialist/Payment Poster
Georgia Behavioral Health (Rebranded to Lifestance Health)
06.2019 - 05.2023
Payment Poster
Prestige Staffing (Emory Healthcare)
07.2016 - 06.2019
Master of Arts - Psychology
Fayetteville State University
Bachelor of Science - Psychology
Palm Beach Atlantic University
Diploma - Health Technology
Central Florida College
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