Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Mode

Vancouver,United States

Summary

Highly adaptable professional with extensive experience in customer service, inventory management, team leadership & business operations. Demonstrating a strong ability to resolve customer issues and train staff for operational excellence. Skilled in route planning, cash handling, and POS systems, contributing to a seamless retail environment. Committed to enhancing customer satisfaction and loyalty through efficient delivery and service practices.

Overview

31
31
years of professional experience

Work History

Retail Parts Professional

Advance Auto Parts
06.2024 - 03.2025
  • Executed store opening and closing protocols.
  • Approved regular payroll submissions for employees.
  • Handled customer inquiries and resolved issues in a timely manner, fostering positive relationships and repeat business.

Assistant Manager / General Manager in Training

Advance Auto Parts
07.2020 - 06.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Enhanced customer satisfaction levels by addressing their concerns promptly and professionally.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Delivery Driver

Advance Auto Parts
11.2017 - 07.2020
  • Build strong customer relations, enhancing satisfaction and loyalty.
  • Delivered packages punctually, enhancing customer satisfaction and loyalty through reliable service
  • Trained new drivers on safety protocols and best practices, fostering a culture of safety and compliance.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.

Delivery Driver

T2j
07.2016 - 11.2017
  • Optimized delivery routes, reducing fuel use and improving efficiency.
  • Used GPS for route planning, ensuring timely deliveries.
  • Maintained a spotless driving record, enhancing safety.
  • Built strong customer rapport through consistent, friendly service.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.

Receptionist/ Service Writer

Main Street Auto Care
04.1994 - 07.2013
  • Greeted visitors, enhancing customer experience and satisfaction.
  • Managed inventory, ensuring availability and reducing downtime.
  • Assisted in administrative tasks, streamlining office operations.
  • Provided customer service, addressing automotive needs efficiently.
  • Collaborated with parts department, ensuring timely repairs.
  • Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.

Cosmetologist/Owner

Fantasy cuts & colors
04.2004 - 06.2012
  • Managed day-to-day business operations.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Developed loyal following of clients by providing high-quality services.

Education

Cosmetology -

Phagans School of Beauty
Vancouver Washington
06.1997

Diploma -

Evergreen High School
Vancouver, WA
06.1996

Skills

  • Customer Service
  • Retail Sales
  • Driving
  • Inventory Management
  • Cash Handling
  • Staff Training
  • POS Systems
  • Route Planning
  • Administrative Support
  • Cycle counting

Timeline

Retail Parts Professional

Advance Auto Parts
06.2024 - 03.2025

Assistant Manager / General Manager in Training

Advance Auto Parts
07.2020 - 06.2024

Delivery Driver

Advance Auto Parts
11.2017 - 07.2020

Delivery Driver

T2j
07.2016 - 11.2017

Cosmetologist/Owner

Fantasy cuts & colors
04.2004 - 06.2012

Receptionist/ Service Writer

Main Street Auto Care
04.1994 - 07.2013

Cosmetology -

Phagans School of Beauty

Diploma -

Evergreen High School

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