Stephanie Molina
Houston,TX
Summary
Highly effective Lead Coordinator with substantial experience in project management, team leadership, and process optimization. Demonstrated capacity to coordinate cross-functional teams and manage complex initiatives from inception to completion. Known for strategic thinking, problem-solving skills, and ability to improve operational efficiency. Proven track record of making significant contributions towards organizational goals and objectives. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
8
8
years of professional experience
Work History
Lead Coordinator
Abacus Plumbing, Air Conditioning & Electrical
Houston, TX
02.2025 - Current
- Monitored progress on multiple projects, identifying potential issues and developing solutions.
- Drafted presentations outlining objectives and goals of each initiative prior to launch.
- Maintained records of activities, decisions made, and changes requested during the execution phase.
- Analyzed data from previous projects to identify areas for improvement in future initiatives.
- Collaborated with other departments to ensure consistency across all projects.
- Facilitated communication between team members as well as external partners.
- Created reports that tracked key performance indicators related to project success metrics.
- Managed recordkeeping, documentation, and reporting functions for department.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Resolved customer complaints or answered customers' questions.
- Recruited, interviewed and selected employees to fill vacant roles.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
Petcare Manager
Petsmart
Pearland, TX
05.2017 - 02.2024
- Performed daily health checks on pets to identify potential health issues or concerns.
- Conducted research into new products and services that could benefit customers' pets.
- Participated in community outreach initiatives aimed at promoting responsible pet ownership practices.
- Developed and implemented training programs for new staff members in accordance with company policies and regulations.
- Monitored inventory levels of food, supplies, and medications, placing orders as required.
- Handled emergency situations involving pets in a calm, professional manner while taking appropriate action according to established protocols.
- Resolved conflicts between customers or staff members in a timely fashion using effective communication techniques.
- Supervised and managed a team of pet care professionals to ensure quality customer service and safety standards were met.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided customer support over the phone with tact and professionalism.
Secretarial Assistant
KMR Professional Service LLC
Fresno, TX
04.2017 - 03.2018
- Received and routed incoming calls and correspondence to promote timely communication.
- Assisted in the preparation of regularly scheduled reports.
- Scanned documents into digital format for easy access and retrieval from archives.
- Proofread documents for grammar accuracy before sending out to clients or colleagues.
- Greeted visitors and directed to appropriate location or person.
- Processed documents and materials for dissemination to appropriate parties.
- Rendered translations of materials for caseworker reference.
- Facilitated tax preparation aligned with new client goals.
Education
Associate of Arts - Animation
San Jacinto College
Pasadena, TX12-2019
Associate of Applied Business - Computer Science
San Jacinto College
Pasadena, TX12-2019
Skills
- Customer service
- Document management
- Multitasking and organization
- Report writing
- Adaptability and flexibility
- Data entry
- Attention to detail
Languages
Spanish
Professional
References
Supervisor Coordinator - Nayeli Marino 346-201-8486
Petsmart Manager - Delia Salazar 832-801-6847
Timeline
Lead Coordinator
Abacus Plumbing, Air Conditioning & Electrical
02.2025 - Current
Petcare Manager
Petsmart
05.2017 - 02.2024
Secretarial Assistant
KMR Professional Service LLC
04.2017 - 03.2018
Associate of Arts - Animation
San Jacinto College
Associate of Applied Business - Computer Science
San Jacinto College
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