NADEGE HYPPOLITE
Brooklyn,USA
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
6
6
years of professional experience
Work History
Restaurant Host
Electric Beets
07.2024 - 08.2024
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
- Maintained an organized reservation system for efficient guest accommodation and minimized wait times.
Customer Care Representative
Digicel Haiti
10.2020 - 09.2022
- Demonstrated strong communication skills to interact with customers via phone, email, and online chat.
- Provided excellent customer service, resolving inquiries and complaints promptly.
- Responded to customer needs through competent customer service and prompt problem-solving.
Cashier
Palmera Market Haiti
05.2019 - 10.2020
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
Customer Service Representative
Capital Bank Haiti
05.2018 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Administrative Sciences
EDSEG
Gonaives, Haiti08.2018
Skills
- Payment Processing
- Custom order management
- Appointment Scheduling
- Database Research
- Data Entry
- Order Processing
- Call center experience
- Problem Resolution
- POS Systems
- Customer Assistance
- ID Verification
- Order Taking
- Point of sale operation
Languages
French
Full Professional
Creole
Native or Bilingual
Timeline
Restaurant Host
Electric Beets
07.2024 - 08.2024
Customer Care Representative
Digicel Haiti
10.2020 - 09.2022
Cashier
Palmera Market Haiti
05.2019 - 10.2020
Customer Service Representative
Capital Bank Haiti
05.2018 - 04.2019
Bachelor of Science - Administrative Sciences
EDSEG
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