Stephanie Montanez-Diaz
Columbus,OH
Summary
Offering excellent communication and good judgment with more than 3 years of retail/ food sales/ Management experience. Organized with experience in accurately processing payments and maintaining high levels of customer satisfaction in all interactions. Energetic and hardworking Student Manager bringing strengths in organizing schedules, coordinating supplies and maintaining facilities. Supports efficient operations by handling day-to-day needs independently and collaborating effectively with both students and professional staff. Dedicated to exceeding performance expectations and driving improvements to meet new trends in students' needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Student Manager
OSU Student Dining (Curl Market)
2022.09 - Current
- Empowered employees with strong base of job knowledge and necessary resources to successfully complete daily tasks.
- Kept facility clean and neat with regular attention to maintenance demands.
- Trained staff in department procedures and requirements to build cohesive and successful team.
- Patrolled activities areas to check on students and maximize safety and security protections.
- Arrived on-time for every shift and prepared supplies for early morning activities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Summer Assistant
Gilligan LLC
2023.05 - 2023.08
- Handled heavy lifting in hot and humid summer conditions.
- Observed and mitigated arguments between customers and enforced good relationships at work.
- Supported full-time staff by handling administrative recordkeeping and organizational requirements.
- Created a welcoming and comfortable space by keeping the store clean and organized.
Riddell
Finisher / Helmet Checker, STEPHANIE MONTANEZ, DIAZ
2022.05 - 2022.08
- HERS
- Prepared and attached labels detailing relevant data on helmets.Cleaned work areas of excess supplies; cardboard, and rejected materials through each shift.
Depot - Sales Associate
2021.03 - 2022.05
- Reported discrepancies and shortages to Builders and helped to keep the line on track
- Identified and removed/fixed/exchanged helmet products not meeting outlined quality standards of helmet order
- Provided positive first impressions to welcome existing/new customers.
- Helped customers locate products and checked store systems for merchandise at other sites
- Answered customer questions regarding sizing, accessories, and proper care for merchandise.
Warehouse Associate
Lorain City Schools
2021.05 - 2021.08
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Prep Cook / Prep Dishwasher
Panera Bread
2020.10 - 2020.12
- Worked safely around moving machinery
- Prepared orders for shipment and systematically picking, packing, and labeling merchandise
- Volunteered to assist with projects, demonstrating a willingness to learn new tasks and increase skill levels
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Changed and sanitized dishes, cutting boards, benches, and surfaces between tasks to avoid cross-contamination
- Took food orders from other employees and prepped items quickly to complete order items efficiently and serve hot.
Service / Food Associate
Taco Bell
2019.03 - 2020.10
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction
- D Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Informed customers about special promotions and provided detailed information for various products
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Education
Ohio State University
Columbus, OHSkills
- Student Engagement
- Financial Controls
- Job Assignments
- Proper Storage Procedures
- Student Leadership
- Food Allergies
- Student Safety
- Managing Operations and Efficiency
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Summer Assistant
Gilligan LLC
2023.05 - 2023.08
Student Manager
OSU Student Dining (Curl Market)
2022.09 - Current
Riddell
Finisher / Helmet Checker, STEPHANIE MONTANEZ, DIAZ
2022.05 - 2022.08
Warehouse Associate
Lorain City Schools
2021.05 - 2021.08
Depot - Sales Associate
2021.03 - 2022.05
Prep Cook / Prep Dishwasher
Panera Bread
2020.10 - 2020.12
Service / Food Associate
Taco Bell
2019.03 - 2020.10
Ohio State University
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