Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Montemayor

Florence,TX

Summary

Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.

Overview

17
17
years of professional experience

Work History

Patient Care Coordinator

Associates of Audiology
01.2021 - 08.2025
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Assisted patients with hearing aid fittings and maintenance.

Claims Processor

IAS Claim Services
05.2019 - 05.2021
  • Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
  • Managed workload and priorities to meet claims processing meet deadlines.
  • Followed up with customers on unresolved issues.

Customer Service Representative

Mercedes-Benz of Georgetown
05.2014 - 05.2017
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

CNA, PT Aid

St. David's Round Rock Medical Center
02.2012 - 03.2013
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
  • Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.

CNA, Scheduling Coordinator

Life Made Easy Home Health
06.2008 - 02.2012
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.

Education

GED -

Austin Community College District
Austin, TX

CNA

Barbara Bee's School of Nurse Aid Training
Killeen, TX
01-2008

Skills

  • Appointment scheduling
  • Customer service
  • Insurance verification
  • Patient care
  • Follow-up care
  • New hire training
  • Cross-functional teamwork
  • Multitasking
  • HIPAA protocol adherence
  • Healthcare
  • Multi-line telephone systems
  • Call center experience

Timeline

Patient Care Coordinator

Associates of Audiology
01.2021 - 08.2025

Claims Processor

IAS Claim Services
05.2019 - 05.2021

Customer Service Representative

Mercedes-Benz of Georgetown
05.2014 - 05.2017

CNA, PT Aid

St. David's Round Rock Medical Center
02.2012 - 03.2013

CNA, Scheduling Coordinator

Life Made Easy Home Health
06.2008 - 02.2012

GED -

Austin Community College District

CNA

Barbara Bee's School of Nurse Aid Training

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