Stephanie Montoya

• Provided exceptional customer service by engaging patrons and ensuring satisfaction with beverages.
• Prepared and served a variety of alcoholic and non-alcoholic drinks efficiently and accurately.
• Maintained cleanliness and organization of bar area, adhering to safety and health regulations.
• Successfully manage busy shifts while maintaining high service standards

• I prepare and serve alcoholic and non-alcoholic drinks, interact with customers, and manage bar operations. I take orders, mix drinks, check customer IDs and vfw membership cards, handle payments, and maintain a clean and organized workspace. My most essential skills include strong/friendly customer service, multitasking abilities, and physical stamina for a fast-paced environment

• As the Schematics Coordinator, my main focus is to ensure departments are organized correctly to the assigned schematic/planogram. If a specific schematic is not assigned I merchandise products as i see fit in order to drive sales and is easily shoppable for customers. I work closely with all department leaders to maintain correct product placement and sufficient backstock, as well keep everyone updated on future resets, and discontinued/new products in their respective departments. Part of my tasks include providing correct signage for each item in each department, and periodically auditing sections to ensure correct signage/ price point is displayed

• At Trader Joe's I do everything from receiving/unloading trucks of freight, breaking pallets of product, stocking, working as part of a team to get the store ready for the days business, organizing back stock, operating the cash register, bagging groceries and collecting carts in the parking lot. The most important part of my job is the one I'm most proud of, my customer service skills. I have really amazing customers, so this is also the easiest part of my job. I am trained and able to work every department of my store, so my customers can ask me anything about anything, and I can provide helpful and knowledgeable information to them.

• Operating a cash register, handling customer refunds, returns, requests and complaints. Delegated tasks for cashiers and baggers, as well as scheduled their breaks and lunches.

• Changed oil, tires, batteries, and light bulbs on vehicles. Wrote up work orders for customers vehicles. Operated a cash register.

Keller’s Meat Market

2022/2024

Counter & Department Clerk

Customer Service & Food Preparation

• Served customers directly at the meat and deli counters to fulfill custom orders accurately. Slipped, weighed, and packaged a high volume of raw meats, deli meats, cheeses, and specialty products.Prepared fresh deli items daily from scratch, including popular house-made potato and pasta salads.Partnered closely with butchers to communicate specific customer requests and ensure exact cutting specifications.

• Inventory & Department Management

Stocked and organized live inventory across the grocery, dry goods, and dairy departments to maintain full shelves.Managed delivery logistics by receiving incoming shipments, verifying invoices, and organizing backstock storage areas.Enforced food safety standards in the dairy department by executing strict product rotation according to expiration codes.Built grab-and-go displays by pre-wrapping and merchandising fresh fruits, vegetables, cheeses, and cold cuts.

• Cash Handling & Operations

Operated the cash register efficiently to process cash, card, and electronic payments with high accuracy.Provided a final point of contact for guests, verifying order satisfaction and ensuring a positive shopping experience.