Dedicated professional with strong multitasking skills and a commitment to exceptional customer service. Expertise in fostering positive guest experiences and training staff to uphold high service standards.
Overview
19
19
years of professional experience
Work History
Sever
Moose Family Fraternity
08.2025 - 04.2026
Provided exceptional customer service to enhance guest experience and satisfaction.
Assisted in food and beverage preparation, ensuring quality and presentation standards.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server, Front of House Manager
New Harvest Restaurant and Pub
10.2007 - 08.2025
Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
Managed multiple tables efficiently, delivering timely food and beverage orders.
Resolved guest complaints promptly, fostering a positive dining experience and loyalty.
Trained and mentored staff in service standards and operational procedures.
Developed lasting relationships with regular customers, contributing to repeat business growth.
Created Schedule for Front of House Employees, Completed End of Day Audits
Patient Service Specialist
Nova Care Rehabilitation
10.2012 - 04.2021
Answered multi-line phones.
Collected patients payments and coordinated with patient insurance for visit limits and covered services.
Completed and submitted daily, weekly and monthly audits.
Company travel to other clinics up to 75 miles away.
Trained new hires on the systems and procedures.
Education
Associate of Science - Physical Therapist Assistant
Mercyhurst University
Erie, PA
05-2006
Skills
Strong work ethic
Professional appearance
HIPAA compliance
Medical terminology
Office administration
Document filing
Reception management
Timeline
Sever
Moose Family Fraternity
08.2025 - 04.2026
Patient Service Specialist
Nova Care Rehabilitation
10.2012 - 04.2021
Server, Front of House Manager
New Harvest Restaurant and Pub
10.2007 - 08.2025
Associate of Science - Physical Therapist Assistant