Stephanie Mora
San Diego,CA
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing revenue yoy. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing, managing client relations and expanding the hotel's customer base.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Director of Sales and Business Development
Hilton Garden Inn Jacksonville
Jacksonville, NC
04.2019 - 08.2024
- Identified new business opportunities and negotiated contracts with clients.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Resolved customer complaints regarding sales and service.
- Established new accounts and serviced existing accounts maintaining professional relationships.
Product Manager
Holiday Inn Express Camp Lejeune
Jacksonville , NC
09.2021 - 04.2022
- Participated in design reviews to ensure usability standards are being met throughout the product development cycle.
- Communicated progress updates at regular intervals with senior leadership.
- Worked with sales teams to land customer wins in complex deals.
Front Office Manager
Crowne Plaza Baton Rouge
Baton Rouge, LA
04.2016 - 04.2018
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
Accounts Receivable and Billing Clerk
Legoland California
Carlsbad, CA
05.2014 - 12.2015
Staff Accountant
Hotel Solamar
San Diego, CA
09.2013 - 05.2014
Education
General Studies
Rio Hondo College
Whittier, CA06-2010
Skills
- Client Engagement
- Industry Expertise
- Sales Enablement
- Sales Presentations
- Deal Closing
- Client Relationship Management
- Sales team training
- Proposal Development
- Salesforce
- Product Knowledge
- CRM Software
- Operations
Certification
- Hilton Core Sales
- Hilton Core Sales - Sustainment
- Revenue Management Level 1
- CLLS Leadership
Timeline
Product Manager
Holiday Inn Express Camp Lejeune
09.2021 - 04.2022
Director of Sales and Business Development
Hilton Garden Inn Jacksonville
04.2019 - 08.2024
Front Office Manager
Crowne Plaza Baton Rouge
04.2016 - 04.2018
Accounts Receivable and Billing Clerk
Legoland California
05.2014 - 12.2015
Staff Accountant
Hotel Solamar
09.2013 - 05.2014
General Studies
Rio Hondo College
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