Stephanie Mora
Texas Roadhouse
Portage,MI
9
years of professional experience
Results-driven professional with extensive experience in managing front-of-house operations. Adept in resolving guest issues and motivating staff, leading to improved customer satisfaction and operational efficiency. Committed to fostering a positive work environment and enhancing team performance.
Work History
Service Manager
7 Months- Managed 65-70 staff members.
- Weekly inventory and reconciliation.
- Resolved guest complaints and issues, daily.
- Daily testing of food/drink quality and temperature.
- Cash counting- cash drawers and server/bartender checkouts at end of shift.
Service Manager
4 Years 5 Months- Coordinated all front-of-house training.
- Daily cash drawer supervision and end-of-day reconciliation.
- Handle guest complaints and issues.
- Scheduling of 60+ staff members.
Research Technician
4 Years 11 MonthsAdministered daily doses of Test Articles.
Able to pivot activities at short notice.
Heavily team-focused.
Fill out scientific documents for Study Directors.
Education
High School Diploma
Skills
Positive attitude
Team leadership
Multitasking and organization
Problem-solving
Customer service
Reliable and responsible
Workplace safety
Staff motivation
Customer satisfaction measurement
Timeline
Service Manager
Texas Roadhouse
01.2026 - 08.2026Read More
Service Manager
Olive Garden
08.2021 - 01.2026Read More
Research Technician
Charles River Laboratories
09.2017 - 08.2022Read More
Portage Northern High School
High School Diploma
Read More