Stephanie Morales
Las Vegas,NV
Summary
Dynamic Shift Lead with a proven track record at Panda Express, excelling in team leadership and customer service. Skilled in employee training and inventory management, I effectively reduced waste and enhanced guest satisfaction. Committed to fostering a positive dining experience while optimizing operational efficiency during peak hours.
Overview
3
3
years of professional experience
Work History
Shift Lead
Panda Express
3717 S Las Vegas Blvd
04.2025 - Current
- Supervised daily operations to ensure efficiency and adherence to company standards.
- Trained and mentored team members on customer service protocols and food safety practices.
- Managed inventory levels, reducing waste through effective stock rotation techniques.
- Assisted in scheduling shifts to optimize workforce coverage during peak hours.
- Conducted quality checks on food preparation to maintain high standards of taste and presentation.
- Resolved customer complaints promptly, fostering a positive dining experience for guests.
Service Champion
Taco Bell
Las Vegas, NV
11.2024 - 02.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of dining area, ensuring a welcoming environment for guests.
- Operated point-of-sale system efficiently, processing orders accurately and handling cash transactions.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
Caregiver
Salinas
Mexico
07.2023 - 11.2024
- Assisted clients with daily living activities to enhance comfort and independence.
- Monitored client health and reported changes to healthcare professionals for timely interventions.
- Developed personalized care plans based on individual needs and preferences of clients.
- Maintained a clean and safe environment, adhering to hygiene protocols and safety standards.
Education
High School Diploma -
Colegio De Estudio Científico Y Tecnológicos
MexicoSkills
Customer service focus
- Staff supervision
- Work delegation
Employee training
Guest service
Team motivation
Sales proficiency
Inventory management
Shift leadership
Problem-solving
Team leadership
Strong verbal and written communication
Languages
Spanish
Native or Bilingual
Timeline
Shift Lead
Panda Express
04.2025 - Current
Service Champion
Taco Bell
11.2024 - 02.2025
Caregiver
Salinas
07.2023 - 11.2024
High School Diploma -
Colegio De Estudio Científico Y Tecnológicos