Stephanie Morin
Manteca,CA
Summary
Compassionate, dependable, and hardworking healthcare professional experience as a Certified Nursing Assistant and Unit Secretary in a hospital setting. Skilled in providing quality patient care, assisting nurses and healthcare teams, maintaining accurate patient records, and managing administrative responsibilities. Strong communication, organization, multitasking, and problem-solving skills in a fast-paced hospital environment
Professional in customer service with a strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environmentsPrepared to lead and support the team to meet and exceed goals.s. Dedicated to ensuring patient safety, comfort, and satisfaction while supporting healthcare staff and maintaining a positive and professional work environment.
Overview
1
1
Certification
25
25
years of professional experience
Work History
CNA - Certified Nursing Assistant Unit Secretary
St.Charles Health Systems
Redmond
09.2026 - Current
- Deal with customers through the telephone, electronic means, and face to face
- Updated knowledge of store policies to ensure compliance and inform team members.
- Facilitated onboarding for new staff to enhance team performance.
- Assisted patients with daily hygiene routines and dressing.
- Helped residents participate in physical therapy exercises and encouraged mobility during mealtimes and recreation.
- Deal with customers through the telephone, electronic means, and face to face
- Maintain up-to-date knowledge of store policies
- Train new employees
- Facilitated resident participation in physical therapy exercises and promoted mobility during mealtimes and recreation to enhance overall well-being.
- Assisted patients with bathing, dressing, toileting, and mobility support.
- Monitored vital signs and documented patient changes in electronic health records.
- Positioned and transferred patients using safe body mechanics and lift equipment.
- Reported condition changes promptly to licensed nursing staff for timely intervention.
- Maintained infection control standards through proper sanitation and isolation precautions.
- Supported meal service, intake documentation, and hydration needs for assigned patients.
- Coordinated bedside care tasks with nursing team to maintain smooth unit flow.
- Mentored new nursing assistants on patient care routines and safety procedures.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
Customer Service Supervisor/Customer Service
Golden valley credit union
Manteca, CA
01.2018 - 08.2021
- Greeted and interfaced with customers to facilitate daily banking transactions; accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, correcting discrepancies, providing exceptional customer service by providing exceptional banking services and addressing account and service concerns.
- Cross-selling bank products and services to increase sales and revenues.
- Review and approve overdrafts and checks for cashing, and answer and assist with accounts.
- Assumed a leadership role in the absence of the supervisor and maintained that bank floor operated normally
- Review and approve overdrafts and checks for cashing, and answer and assist answer/help with accounts.
- Assumed a leadership role in the absence of the supervisor and maintained that the bank floor operated normally
- Train new employees
- Trained new employees on banking procedures and customer service protocols.
- Worked as a team member, creating an uplifting attitude in the workplace
Cashier/Customer Service
Walmart
Manteca, CA
01.2002 - 12.2006
- Contribute to the customer service experience
- Enhanced customer service experience through attentive support and problem-solving
- Resolved return, exchange, and refund issues to ensure customer satisfaction
- Engaged with customers respectfully to enhance their shopping experience.
- Assisted customers in finding products throughout the store.
- Activate phone cards and gift cards
- Handle request of money orders and money grams
- Ensure proper organization of the store
- Ensure neatness of the store at all times
Education
High School Diploma -
Manteca High School
Manteca, CASkills
- Excellent verbal and written communication
- Patient care and customer service
- Medical terminology knowledge
- Patient admissions, discharges, and transfers
- Medical records management
- HIPAA compliance and patient confidentiality
- Multitasking and time management
- Answering and directing phone calls
- Patient Care
- Communication with nurses, physicians, and hospital staff
- Epic
- Microsoft Word, Excel, Outlook, 10-key entry, Quickbooks proficiency
Certification
- CPR, Aug 2026
- Public Notary, May 2019 – May 2022
Personal Information
- Title: Certified Nursing Assistant (CNA)
- Availability: Willing to relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
Timeline
CNA - Certified Nursing Assistant Unit Secretary
St.Charles Health Systems
09.2026 - Current
Customer Service Supervisor/Customer Service
Golden valley credit union
01.2018 - 08.2021
Cashier/Customer Service
Walmart
01.2002 - 12.2006
High School Diploma -
Manteca High School