Stephanie Morrison
Cleveland,OH
Summary
Personable and dedicated Customer Service Representative with extensive experience in Banking/Retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Rep Spec SR
PNC Bank, NA
Cleveland, OH
03.2022 - Current
- Maintained accuracy and confidentiality for client data by observing strict corporate and federal regulations.
- Maintained accurate records and files for all garnishment activities.
- Ensured compliance with applicable state law regarding the processing of garnishments.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Developed strong relationships with customers by providing knowledgeable advice on garnishments and garnishment procedures.
Customer Service Representative
TruGreen Lawn Care Service
Walton Hills, OH
06.2020 - 02.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
Assembly Line worker
Stud Welding Associates Inc
Strongsville, OH
06.2018 - 01.2019
- Inspect, test, and adjust completed units to ensure that units meet specifications, tolerances, and customer order requirements
- Assemble parts or units, and position, align, and fasten units to assemblies, subassemblies, or frames, using hand tools and power tools
- Clean and lubricate parts and subassemblies, using grease paddles or oilcans.
Crew member
TPC Wire & Cable Corp.
Macedonia, OH
03.2018 - 06.2018
- Inspect, examine, and test the operation of parts or systems to evaluate operating condition and to determine if repairs are needed
- Inspect or test wiring installations, assemblies, or circuits for resistance factors or for operation and record results
- Assemble electrical or electronic systems or support structures and install components, units, subassemblies, wiring, or assembly casings, using rivets, bolts, soldering or micro-welding equipment
- Clean parts, using cleaning solutions, air hoses, and cloths
- Explain assembly procedures or techniques to other workers.
Shipping and receiving clerk
Melin Tool Co Inc
Cleveland, OH
10.2017 - 02.2018
- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms
- Verify customer and order information for correctness, checking it against previously obtained information as necessary
- File copies of orders received, or post orders on records
- Confer with production, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace shipments.
Order Picker
Enerco Group (Mr Heater)
Bedford Heights, OH
03.2017 - 09.2017
- Complete order receipts
- Obtain merchandise from bins or shelves
- Keep records of out-going orders
- Place merchandise on conveyors leading to wrapping areas
- Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise.
Assistant Store Manager
Family Dollar
Norwalk, OH
10.2016 - 02.2017
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Inventory stock and reorder when inventory drops to a specified level
- Instruct staff on how to handle difficult and complicated sales
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Education
Culinary Arts -
Cuyahoga Community College Metropolitan Campus
06.2014
Skills
- Data Entry
- Inbound and Outbound Calling
- Call Management
- Client Confidentiality
- De-Escalation Techniques
- Customer Service
- Calm and Professional Under Pressure
- Microsoft Office
- Professional telephone demeanor
Timeline
Customer Service Rep Spec SR
PNC Bank, NA
03.2022 - Current
Customer Service Representative
TruGreen Lawn Care Service
06.2020 - 02.2022
Assembly Line worker
Stud Welding Associates Inc
06.2018 - 01.2019
Crew member
TPC Wire & Cable Corp.
03.2018 - 06.2018
Shipping and receiving clerk
Melin Tool Co Inc
10.2017 - 02.2018
Order Picker
Enerco Group (Mr Heater)
03.2017 - 09.2017
Assistant Store Manager
Family Dollar
10.2016 - 02.2017
Culinary Arts -
Cuyahoga Community College Metropolitan Campus
Similar Profiles
Veronica WhiteVeronica White
Branch Banker at PNC Bank, NABranch Banker at PNC Bank, NA
Taylar HischTaylar Hisch
Branch Banker Sr. at PNC Bank, NABranch Banker Sr. at PNC Bank, NA
Karen MeacomesKaren Meacomes
Sr Underwriting Analyst - Verification of Income at PNC Bank, NASr Underwriting Analyst - Verification of Income at PNC Bank, NA
Brandy BrownBrandy Brown
Branch Retail Executive at PNC Bank, NABranch Retail Executive at PNC Bank, NA
Hanean ShehadehHanean Shehadeh
Stable Manager at Self-employeedStable Manager at Self-employeed