Stephanie Morse
Wetmore,CO
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Telephone Service Representative
Rocky Mountain Eye Center
03.2023 - Current
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
Kitchen Assistant
Widefield School District 3
09.2020 - 10.2022
- Cleaned and organized kitchen stations to promote team efficiency.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Food Service Worker
Sodexo Food Service
11.2019 - 04.2020
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Cashier
Walmart
08.2018 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
Event Coordinator
Life Of The Party Events
05.2013 - 04.2019
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Performed event coordination for larger parties and gatherings.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
Account Receivable Specialist AT&T
StarTek
11.2016 - 03.2017
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
Assistant Manager
Family Dollar
06.2015 - 11.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Cashier
Family Dollar
11.2014 - 06.2015
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Maintenance Worker
Walmart
02.2014 - 10.2014
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Cashier
Safeway
05.2013 - 12.2013
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Widefield High School
Colorado Springs, CO05.2013
Skills
- Customer Information Databases
- Accounts Payable and Receivable
- Till Counting
- Stocking and Replenishing
- Sales Expertise
- Quality Control
- Cash Register Operations
- Schedule Management
Timeline
Telephone Service Representative
Rocky Mountain Eye Center
03.2023 - Current
Kitchen Assistant
Widefield School District 3
09.2020 - 10.2022
Food Service Worker
Sodexo Food Service
11.2019 - 04.2020
Cashier
Walmart
08.2018 - 11.2019
Account Receivable Specialist AT&T
StarTek
11.2016 - 03.2017
Assistant Manager
Family Dollar
06.2015 - 11.2016
Cashier
Family Dollar
11.2014 - 06.2015
Maintenance Worker
Walmart
02.2014 - 10.2014
Event Coordinator
Life Of The Party Events
05.2013 - 04.2019
Cashier
Safeway
05.2013 - 12.2013
High School Diploma -
Widefield High School
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