Stephanie Munoz
Norwalk,CA
Summary
Experienced professional with nine years of expertise in delivering fast, accurate, and empathetic support to a diverse customer base. Seeking a challenging and rewarding role to leverage extensive experience in contributing to organizational success. Committed to providing exceptional service and building strong customer relationships, consistently meeting and exceeding performance targets. Adept at problem-solving and effectively resolving customer issues to ensure satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Optometry Administrative Assistant
Orange County Optometric Group
12.2015 - Current
- Provide excellent customer service in order to ensure customer satisfaction
- Check to ensure that appropriate changes were made to resolve customers' problems
- Facilitated smooth transitions between appointments by efficiently coordinating optometrist schedules, minimizing downtime for both staff and patients.
- Reduced billing errors by diligently verifying insurance coverage information and recording accurate charges for services provided.
- Improved office organization by maintaining accurate digital and physical records of patient files, ensuring easy access for staff members.
- Promoted patient care by effectively managing incoming calls, providing accurate information on services offered, and promptly scheduling appointments.
Office Assistant
Direct Packaging
10.2013 - 11.2015
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Maintain knowledge of promotions, policies, and practices
- Recommend product or services to customers, based on customers' needs and interests
- Confer with customers via telephone or in person to provide information about product and services
Education
High School Diploma -
Laurel High School
Los Alamitos, CA06-2009
Skills
- Bilingual (English/Spanish)
- Problem Resolution
- Customer satisfaction measurement
- Customer Service
- Problem-solving abilities
- Active Listening
- Strong communication skills
- Service orientation
Timeline
Optometry Administrative Assistant
Orange County Optometric Group
12.2015 - Current
Office Assistant
Direct Packaging
10.2013 - 11.2015
High School Diploma -
Laurel High School
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