Danielle Giannini
Service Coordinator
Monroe,NY
Summary
A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.
Overview
8
8
years of professional experience
Work History
Service Coordinator
Orange County Therapy Group
06.2024 - Current
- Acted as the main point of contact for client inquiries, providing timely and accurate responses to resolve issues
- Conducted regular meetings with clients to review performance metrics, address concerns, and identify opportunities for improvement
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
Billing Specialist
Orange County Therapy Group
03.2022 - Current
- Submit Provider's sessions into NYEIS
- Check ICD-10 Codes and CPT Codes that align with provider's sessions
- Check for overlaps and contact provider if any issues arise
- Contact other agencies if there are overlaps of times of sessions that conflict with company's providers
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Stay at Home Mom
Stay At Home Mom
11.2018 - 03.2022
- Taking care of my two children
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Head Teacher
On My Way Daycare
04.2017 - 11.2018
- Create and carry out lessons, activities and projects
- Speak and converse with parents
- Supervise students in classrooms, halls, cafeterias, schoolyards, and gymnasiums, or on field trips
- Enforce administration policies and rules governing students
- Discuss assigned duties with classroom teachers to coordinate instructional efforts
Education
Associate of Applied Science - English Language and Literature
Southern New Hampshire University
Manchester, NH11.2018
Associate in Art and Science - Early Childhood Education, concentration in English
Orange County Community College
Middletown, New York05.2014
Skills
- Telephone communication
- Billing systems and software
- Parent-teacher relations
- Accurate recordkeeping
- Client advocacy
- Customer service
- HIPAA compliance
- Progress reporting
Timeline
Service Coordinator
Orange County Therapy Group
06.2024 - Current
Billing Specialist
Orange County Therapy Group
03.2022 - Current
Stay at Home Mom
Stay At Home Mom
11.2018 - 03.2022
Head Teacher
On My Way Daycare
04.2017 - 11.2018
Associate in Art and Science - Early Childhood Education, concentration in English
Orange County Community College
Associate of Applied Science - English Language and Literature
Southern New Hampshire University
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