Stephanie Mustacchio

• Interviewed insureds and claimants to establish accurate liability and investigate questionable claims. Investigated coverage issues.
• Followed up with insured individuals regarding premium and deductibles payments.
• Answered questions posed by insured and attorneys.
• Negotiated with claimants to settle claims.
• Examined photographs and surveillance and any other documents relating to claims.
• Issued payouts to claimants and insureds
• Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
• Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
• Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
• Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.

• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Responded to clients' questions, issues and complaints and found appropriate solutions when needed.

•Book air, car and hotel reservations for corporate clients

•Continually met or exceeded sales goals

•Strong customer service skills, with the ability to diffuse difficult situations and assist travelers with all needs •Proficient in general office duties including Microsoft Office and Excel

•Thorough knowledge of Apollo reservations systems and transactions processing