Stephanie Nakamura
Delta Airlines
WAHIAWA,HI
50
years of professional experience
Dedicated customer service agent with a proven track record in problem resolution and effective communication. Known for fostering customer loyalty through active listening and empathetic engagement.
Work History
Customer Service Agent
15 Years 7 Months- Provided timely assistance with flight bookings, cancellations, and itinerary changes.
- Resolved customer inquiries efficiently through phone and email communication.
- Collaborated with team members to enhance customer satisfaction and service quality
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Substitute Teacher
15 Years- Implemented instructional strategies to enhance curriculum delivery and student comprehension.
- Managed classroom environments to foster positive student engagement and behavior.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Airline Customer Service Agent
1 Year 9 Months- Coordinated check-in processes, ensuring timely and accurate boarding for all flights.
- Resolved customer inquiries and concerns efficiently, enhancing overall passenger satisfaction.
- Trained new staff on customer service protocols and airline policies for consistent service delivery.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
Special Education Teacher
33 Years- Developed individualized education programs tailored to diverse student needs
- Implemented behavioral management strategies to enhance classroom engagement
- Collaborated with multidisciplinary teams to coordinate support services for students
- Trained staff on best practices in special education methodologies
Reservation Agent
6 Years 7 Months- Managed customer inquiries and bookings through reservation systems.
- Resolved customer issues, ensuring satisfaction with airline services.
- Resolved customer issues, ensuring satisfaction with airline services
Cast Member Sales Agent
10 Years 6 Months- Delivered exceptional customer service, enhancing guest experiences and building loyalty.
- Operated point-of-sale systems, processing transactions efficiently and accurately.
- Managed inventory levels, ensuring product availability and timely restocking.
- Assisted in visual merchandising, creating appealing displays to attract customer interest.
- Engaged guests through storytelling, promoting brand values and product knowledge.
Education
Bachelor of Education - Special Education
Skills
Customer service
Call center experience
Customer relations
Complaint resolution
Data entry
Time management
Problem resolution
Effective communication
Active listening
Issue resolution
Interests
Exploring famous landmarks
historical sites
and cultural attractions in a new destination.
Sharing travel tips
recommendations
and insights with fellow enthusiasts.
Extensive travel experiences to include
Many countries in Europe
Iceland
Argentina
Japan
Korea
Singapore
Isreal
as well as many places in the US
Have traveled utilizing travel guides
cruises
and
personal designed itneraries
Timeline
Customer Service Agent
Delta Airlines
03.2011 - 10.2026Read More
Substitute Teacher
Department Of Education
01.2010 - 01.2025Read More
Airline Customer Service Agent
Mokulele Airlines
06.2009 - 03.2011Read More
Reservation Agent
Aloha Airlines
08.2001 - 03.2008Read More
Cast Member Sales Agent
Disney Store Pearlridge
09.1990 - 03.2001Read More
Special Education Teacher
State Of Hawaii Department Of Education
12.1976 - 12.2009Read More
University of Hawaii At Manoa
Bachelor of Education from Special Education
Read More