Stephanie Nichols
Springfield,MA
Summary
Knowledgeable and driven professional skilled in administrative support and customer service. Detail-oriented and quality-focused with proven interpersonal and communication skills. Possessing uncompromising work ethic, time management, organization, and prioritization qualities. Interested in obtaining an administrative assistant position in a growth-oriented company where I can leverage my skills to support a team and ensure smooth office operations.
Overview
14
14
years of professional experience
Work History
Regional Coordinator
KNF&T (Temp. Assignment w/ MA. Teachers Assoc.)
Holyoke, MA
03.2023 - 05.2023
- Provide general administrative assistance; filing (paper and electronic), type notes, correspondence, MOAs, grievances and proposals, merge documents, prepare materials for meetings, review departmental invoices, make copies, organize binders/folders and other administrative tasks.
- Coordinate work assignments with department staff; serve as liaison to other departments and affiliates.
- Use MS Office, including Word, Excel and PowerPoint to prepare reports, correspondence, contracts, charts etc.
- Treat members with respect and courtesy; respond to or direct requests for service appropriately and promptly.
- Receive visitors and staff. Screen and route telephone calls and mail.
- Conduct comparison research, including calling municipalities and locals for information, salary schedules and specific contract provisions
- Enter and follow-up on settlement reports, post new contracts in the database and follow-up on outstanding contracts
- Prepare green sheets, purples sheets, ULPs and other charges.
- Create spreadsheets in Excel with proposals costs and scattergram analysis.
Administrative Assistant
East Windsor High School
East Windsor, CT
10.2021 - 12.2022
- Greet students, parents, visitors
- Schedule appointments with the principal Schedule all staff evaluations Maintain strict confidentiality and project a professional image when handling sensitive and confidential situations and information
- Answer telephone and provide information to callers, screen, and route calls to appropriate person
- Compose a wide variety of documents (correspondence, agendas, reports, etc.) to communicate information to school and district personnel, the public, state officials, etc
- Create and maintain manual and electronic documents, file and record data
- Student records, cumulative folders, etc.) to provide up-to-date reference and audit trail
- Assist principals, teachers, school nurse, or parents in locating students
- Respond to inquiries from a variety of internal and external parties (staff, parents, students and public) to provide information and facilitate effective communication
- Prepare purchase orders in MUNIS for approval
- Maintains confidentiality and instills trust with all central office and building staff
- Responds to emergencies, such as bomb threats and lock downs
- Maintains copier maintenance and monitors staff usage
- Participates in the duties related to the administration of an office, assists in preparing comprehensive reports and recommending improvements in work flow, procedures and use of equipment and forms
- Serves as a personal and confidential secretary to the Principal/Director, type letters, memos, composes correspondence and maintains electronic mail
- Performs special projects and assignments as requested; prepares reports; gathers, assembles, and summarizes information and data
- Organizes and maintains all school records and administrative and staff files
- Serves as office coordinator for other secretaries and assists in the selection process of other secretaries
- Utilizes positive human relation skills to interact with teachers, assistant principals, administrators, other staff, students and parents in fulfilling requests for assistance as appropriate
- Organizes and implements the procedures for the opening and closing of school for staff and students
- Processes timecards for paraprofessional and tutors.
Administrative Assistant
East Windsor High School
East Windsor, CT
07.2021 - 10.2021
- School Counseling Prepare and distribute report cards
- Compile information for Honor Roll for each quarter/trimester/semester and distribute
- Process work orders, requisitions and order supplies as needed
- Under the direction of the guidance counselor, prepare and disseminate school and student information such as class schedules, course offerings, etc
- Assist in guidance related activities or events
- Assist in the enrolling and orientation of new students, provide the student and parents with appropriate information and documents; send for student records, add students to class lists; enter past grade history in computer Assist in the withdrawal of students, collection of grades from the teachers and preparation of information for the receiving school
- Update student records, enter historical data for new students
- Create and maintain manual and electronic documents, file and record data (e.g., student records, cumulative folders, etc.) to provide up-to-date reference and audit trail
- Assist principals, teachers, school nurse, or parents in locating students
- Supervise students in the guidance office
- Assess their needs, answer questions, and assist with issues
- Participate in meetings, workshops and seminars as assigned
- Maintain a file of forms used by the department; retrieve student
- Schedules, report cards, and pertinent information for students, counselors, teachers, parents, etc.
Attendance Clerk
East Windsor High School
East Windsor, CT
01.2019 - 07.2021
- Perform clerical activities of a school to support principal, teachers and administrative staff
- Maintain and manage school records in an organized manner
- Maintain daily attendance record of students in a school
- Process, enter and maintain all discipline reports for the school
- Answer and respond to student inquiries regarding their attendance, fees, and academics
- Maintain regular correspondence with parents and update them on their children's attendance and progress.
Human Resources Coordinator
LEGO Systems
Enfield, CT
04.2015 - 10.2017
- Scheduled and coordinated interviews with potential candidates across all lines of business, focusing on the candidate’s experience
- Ran queries and reports through ADP system
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork
- Initialized background checks for potential new hires
- Facilitated LEGO model build exercise for external candidates, Coordinated logistics for candidate as well as internal employee travel arrangements
- Facilitated monthly HR team meetings
- Maintained HR Recruitment Sharepoint site.
Customer Service Representative
Massachusetts Mutual Life Insurance Company
Springfield, MA
08.2009 - 03.2014
- Provided superior customer service to agents, clients and internal customers for both life and disability insurance
- Dealt with complex problems brought to me by our customer, taking the initiative to solve these problems with the best solutions or alternatives Effectively handled additional responsibilities, possessed a willingness to learn quickly, and worked independently with minimal supervision to meet deadlines
- Effectively managed multiple systems to access the customers' accounts and process multiple financial transactions (loans, payments, dividend withdrawals, account updates, etc.) Responsible for mentoring and preparing newly hired employees to take phone calls during their training.
Education
Holyoke Community College
Springfield Technical Community College
Chicopee Comprehensive High School
Skills
- Multi-Line Telephone Systems
- Ease with Computers and Technology
- Microsoft Office Suite
- Task Prioritization
- Meticulous Attention to Detail
- Verbal and Written Communication
- Schedule Management
- Professional and Courteous
- Confidentiality and Data Protection
- Strong Organizational Skills
- Multitasking and Time Management
- Report Preparation
- Judgment and Decision-Making
- Resource Coordination and Allocation
- Employee Communications
- Event Planning
- Cash Drawer Management
- Financial Management
- Project Management
- Database Management
References
References Available Upon Request
Timeline
Regional Coordinator
KNF&T (Temp. Assignment w/ MA. Teachers Assoc.)
03.2023 - 05.2023
Administrative Assistant
East Windsor High School
10.2021 - 12.2022
Administrative Assistant
East Windsor High School
07.2021 - 10.2021
Attendance Clerk
East Windsor High School
01.2019 - 07.2021
Human Resources Coordinator
LEGO Systems
04.2015 - 10.2017
Customer Service Representative
Massachusetts Mutual Life Insurance Company
08.2009 - 03.2014
Holyoke Community College
Springfield Technical Community College
Chicopee Comprehensive High School
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